LICENSED INSURANCE REPRESENTATIVE

Spherion Staffing, LLC; Fort Wayne (IN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive earnings potential

Comprehensive training

Career growth opportunities

Job summary

Spherion Staffing, LLC is seeking a dedicated professional to join our team in a dynamic role that blends exceptional customer service with proactive relationship growth. You will handle inbound interactions and outbound opportunities, balancing operational support with agency growth in a service-first environment.

Key duties include delivering high-quality service, documenting interactions in CRM, and coordinating appointments.

Qualifications

• High School diploma required.
• Active insurance license or ability to obtain one immediately.
• Experience in customer service, sales, or similar roles.
• Familiarity with CRM applications and agency systems.
• Strong written and verbal communication with diverse audiences.
• Ability to manage multiple tasks with accuracy in a fast-paced environment.

Responsibilities

• Deliver a high-quality customer experience through professional communication.
• Handle inbound inquiries, service requests, quotes, and appointment coordination.
• Conduct outbound calls and build relationships to expand coverage.
• Document customer info and interactions accurately in CRM and agency systems.
• Manage a high volume of tasks with urgency and attention to detail.
• Identify opportunities to expand customer coverage and guide informed decisions.
• Assist teammates and collaborate to support agency success.

Skills

Customer service

Active insurance license

CRM software

Communication skills

Outbound calling

Data entry

Time management

Team collaboration

Education

High School

Tools

CRM systems

Agency systems

Email & productivity apps

Job description

Terms

I am at least 18 years old

I am legally authorized to work in the United States

We are seeking a dedicated professional to join our team in a dynamic role that bridges exceptional customer service with proactive relationship growth. This position plays a critical role in delivering a high-quality customer experience by handling both inbound interactions and outbound opportunities. You will balance daily operational support with agency growth, maintaining a service-first mindset while identifying opportunities to expand customer relationships and protect what matters most to our clients. Whether navigating system workflows, answering incoming calls, or reaching out to prospective clients, you will bring resilience, empathy, and strong communication to every interaction.

• Competitive Earning Potential: Base hourly pay plus commission and bonus opportunities.
• Skill-Based Pay Increases: Earn an additional $1.00 per hour for each additional valid insurance license you hold.
• Comprehensive Training: Extensive on-the-job training covering insurance products, CRM systems, objection handling, and quoting workflows to set you up for success.
• Professional Growth: Opportunity to develop advanced sales, leadership, and customer relationship management skills in a supportive, growth-oriented environment.

• Deliver a high-quality customer experience through responsive, professional, and clear communication across both verbal and written channels.
• Handle incoming customer inquiries, service requests, quote support, and appointment coordination.
• Conduct outbound calling, navigate initial customer hesitation or rejection, and proactively build relationships.
• Accurately document customer information, interactions, notes, and task lists within CRM and agency systems.
• Manage a high volume of daily tasks with urgency, strong attention to detail, and consistency in a fast-paced environment.
• Identify opportunities during service and sales interactions to expand customer coverage and guide clients toward informed decisions.
• Assist teammates with support tasks and collaborate effectively to support overall agency success.

Working hours: 9:00 AM - 5:00 PM

• Insurance Knowledge: Familiarity with insurance products, coverage basics, terminology, and agency workflows.
• System Familiarity: Experience working with CRM applications, agency systems, and documentation standards.
• Advanced Communication: Experience with needs-based conversations, advanced objection handling, cold outreach, and relationship building.
• Workflow Optimization: Proven ability in task prioritization, customer follow-up cadences, and managing quoting workflows.

Education: High School

Experience: 1-4 years

• Active Insurance License: Currently possess an active insurance license (or have the ability to obtain one immediately).
• Computer Proficiency: Basic computer skills, including email, accurate data entry, and navigating digital systems.
• Customer Interaction & Communication: Demonstrated ability to communicate clearly, politely, and effectively with diverse personalities and demographics.
• Task Management & Detail Orientation: Strong detail management skills with proven consistency handling a high volume of tasks in a fast-paced setting.
• Sales & Service Resilience: Experience in sales, outbound calling, or customer-facing roles requiring persistence, self-motivation, and comfort handling rejection.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

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