Call Center Manager

Filetwigbay; Minot (ND); On-site; USD 89,000 - 137,000; Full time

Job summary

Strategic Advantage Inc is seeking a Call Center Manager to lead sales marketing outreach from initial contact to signed contracts in Minot, North Dakota.

You will own the full sales cycle, improve renewals, and guide decisions with data, while working in a hybrid-structured team. The role offers a salary range of $89,000–$137,000 per year with full benefits and a growth path in Minot.

Experience with Intercom and a track record in fast-paced environments preferred.

Qualifications

• 6 years of Intercom practice.
• Clarity of thought demonstrated in tidy documentation.
• Track record of ego-light delivery in a hybrid structure.
• Comfort defending a recommendation before skeptics.

Responsibilities

• Own the full sales cycle from initial outreach to signed contract.
• Keep Minot renewals from slipping by owning the timeline.
• Pair multitasking insight with gut feel to rank the hottest leads.
• Pitch upsells that feel like favors, not invoices.
• Open doors in Minot, ND that a manager title alone can't.

Skills

Intercom practice

Multitasking

Hybrid work

Documentation

Decision defense

Tools

Intercom

Job description

We empower our sales marketing team to experiment boldly, and this Call Center Manager seat is where that work begins. You supply 8 years and Multitasking; Strategic Advantage Inc supplies $89,000 - $137,000, a Minot home, and growth that does not flatten out.

Key Responsibilities

• Own the full sales cycle from initial outreach to signed contract
• Keep Minot renewals from slipping by owning the timeline
• Pair Multitasking insight with gut feel to rank the hottest leads
• Pitch upsells that feel like favors, not invoices
• Open doors in Minot, ND that a manager title alone can't

What You'll Bring

• 6 years of Intercom práctica, plus a hunger for what's next
• Clarity of thought that shows up in tidy documentation
• A track record of ego-light delivery in a hybrid structure
• Comfort defending a recommendation in front of skeptics

Strategic Advantage Inc keeps sales marketing systems running for clients who never think about them, which is the experiment-friendly Minot, ND point. We keep the Minot, ND office quiet on Wednesdays so deep CSAT Reporting work actually gets a fighting chance.

Lead with the number, $89,000 - $137,000, then add a growth track, a mentor, full benefits, and hours that bend toward your Minot life.

We are reviewing Customer Success and Facilitation backgrounds on a daily basis for this seat.

Bring 7 of grit or a fresh perspective; either way, this Call Center Manager role wants you.