Customer Service Manager

Strategic Consulting Inc; Fort Collins (CO); Hybrid; USD 95,000 - 154,000; Full time

Job summary

Strategic Consulting Inc in Fort Collins, CO is hiring a Customer Service Manager to expand market share. The role combines leadership with hands-on management of paid search, social, and email programs, plus driving renewals and upsell conversations.

You will leverage data storytelling to defend recommendations, walk the local market, and coordinate a collaborative hybrid team across campaigns. Salary ranges reflect experience and growth potential.

Qualifications

• 8 years required for sales marketing leadership
• 6+ years in sales marketing in a collaborative environment
• Experience guiding projects end to end

Responsibilities

• Manage paid search, social, and email programs end to end
• Drive upsell and renewal conversations with existing accounts
• Position against competitors with clear value props
• Walk the Fort Collins territory and know it well
• Conduct market research to uncover trends
• Set weekly cadence to keep reps accountable
• Onboard new clients to ensure retention
• Engage at networking events with a purpose

Skills

Sales marketing experience

Hybrid team collaboration

Storytelling with data

Stakeholder management

Defending recommendations

Job description

Strategic Consulting Inc needs a results-driven Customer Service Manager to expand our market share and outpace the competition in Fort Collins, CO. Stack the numbers: $95,000 - $154,000, 8 years required, hybrid schedule, and a manager seat that grows as fast as you do.

Key Responsibilities

• Manage paid search, social, and email programs end to end
• Drive upsell and renewal conversations with existing Strategic Consulting Inc accounts
• Position Strategic Consulting Inc against competitors with clear, differentiated value props
• Walk the Fort Collins, CO territory and know it better than the map
• Conduct market research to uncover trends shaping the sales marketing space
• Set the weekly cadence that keeps Strategic Consulting Inc reps accountable
• Walk new sales marketing clients through onboarding so they stick around
• Show up at Fort Collins, CO networking nights with a reason to follow up

What You'll Bring

• A collaborator's reflex to share credit and absorb blame
• 6+ years putting Multitasking to work in a sales marketing setting
• Familiarity with the rhythms of a deeply collaborative hybrid team
• A Strategic Consulting Inc mindset: scrappy today, scalable tomorrow
• Comfort defending a recommendation in front of skeptics
• 7 or more years steering sales marketing projects end to end
• Storytelling instincts that turn data into a decision

There's a reason sales marketing leaders keep calling Strategic Consulting Inc: this wildly-collaborative Fort Collins, CO team simply refuses to ship anything mediocre. Our Fort Collins team would rather over-communicate than leave a teammate guessing at midnight.

From the $95,000 - $154,000 starting line, expect coaching that grows your Customer Retention and benefits that quietly cover the rest of life.

Re-dated this morning, Strategic Consulting Inc continues hiring for the Customer Service Manager role.

Got 8 of sales marketing experience itching for a new home? This is the door.