Call Center Manager

Strategic Solutions Inc; Taylorsville (UT); On-site; USD 102,000 - 148,000; Full time

Job summary

Strategic Solutions Inc in Taylorsville, UT is seeking a Call Center Manager to launch and defend revenue forecasts. You will own end-to-end sales marketing campaigns, forecast quotas, and translate customer insights into sharper briefs while guiding partners through co-marketing initiatives.

The role emphasizes strong written and verbal communication and a proactive approach to risk and cross-functional collaboration.

Qualifications

• Own projects from concept through delivery.
• 7+ years steering sales marketing projects end to end.
• Ownership mindset that scales with the stakes.
• The reflex to surface risk before it surfaces itself.
• Unblock teammates and collaborate effectively.
• Strong written and verbal communication under scrutiny.
• 8+ years of Help Scout reps experience.

Responsibilities

• Walk UT partners through co-marketing they'll say yes to.
• Pair a $102,000 - $148,000 quota with the discipline to forecast it straight.
• Translate customer insights into sharper campaign briefs.
• Report on attribution and channel ROI to inform the $102,000 - $148,000 budget cycle.
• Turn a $102,000 - $148,000 budget into measurable growth.
• Pitch Strategic Solutions Inc at $102,000 - $148,000 value without apologizing for the price.

Skills

Campaign management

Project ownership

Risk management

Communication

Team collaboration

Help Scout experience

Tools

Help Scout

Job description

Strategic Solutions Inc wants the kind of Call Center Manager who can launch a campaign Monday and defend the revenue forecast Friday. Rare is the manager opening that pairs $102,000 - $148,000 with the freedom to shape sales marketing work the way this Taylorsville one does.

Key Responsibilities

• Walk UT partners through co-marketing they'll say yes to
• Pair a $102,000 - $148,000 quota with the discipline to forecast it straight
• A knack for translating customer insights into sharper campaign briefs
• Report on attribution and channel ROI to inform the $102,000 - $148,000 budget cycle
• Turn a $102,000 - $148,000 budget into measurable forever-learning growth
• Pitch Strategic Solutions Inc at $102,000 - $148,000 value without apologizing for the price

What You'll Bring

• Comfortable owning projects from concept through delivery
• 7 or more years steering sales marketing projects end to end
• An appetite for ownership that scales with the stakes
• The reflex to surface risk before it surfaces itself
• A teammate's instinct to unblock others before yourself
• Sharp written and verbal communication, tested under scrutiny
• 8+ years of Help Scout reps, not just Help Scout exposure

Strategic Solutions Inc grew out of a Taylorsville, UT research lab and never lost its underdog-spirited, question-everything approach to Help Scout. We trust the manager folks closest to the customer to make the call without a committee.

This manager role pays $102,000 - $148,000 and surrounds it with coaching, coverage, and hours that respect your weekends in UT.

Our hiring manager is personally reviewing every Call Center Manager application that comes in.