Senior Call Center Manager — Growth & Strategy

Baker Tilly; Kailua (HI); Presencial; USD 129 000 - 204 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonuses

Comprehensive insurance

Flexible work arrangements

Resumo da oferta

Baker Tilly in Kailua, HI seeks a Call Center Manager to drive our customer acquisition strategy. This full-time role offers $129,000 - $204,000 annually and a path with growth, not a dead-end.

You will lead weekly cadences, forecast bookings, and align with NPS goals while managing stakeholders. The ideal candidate brings 6+ years of analytical thinking and 7+ years of Net Promoter Score experience, with a track record of closing deals and coordinating across teams in a self-directed

Qualificações

• 6+ years of Analytical Thinking experience.
• 7 years of Net Promoter Score proficiency.
• Active Listening skills demonstrated in sales/marketing contexts.

Responsabilidades

• Identify active listening gaps causing deals at handoff.
• Identify unmet sales/marketing opportunities in Hawaii.
• Prepare compelling case studies to close stalled Kailua deals.
• Establish weekly cadences to drive accountability for reps.
• Maintain CRM records and forecast monthly bookings.
• Collaborate with NPS specialists to align content with demand-generation goals.

Conhecimentos

Analytical Thinking

Active Listening

Net Promoter Score

Descrição da oferta de emprego

Baker Tilly in Kailua, HI seeks a Call Center Manager to drive our customer acquisition strategy. This full-time role offers $129,000 - $204,000 annually and a path with growth, not a dead-end.

You will lead weekly cadences, forecast bookings, and align with NPS goals while managing stakeholders. The ideal candidate brings 6+ years of analytical thinking and 7+ years of Net Promoter Score experience, with a track record of closing deals and coordinating across teams in a self-directed