Call Center Manager

Energy Innovation Corp; Covington (KY); On-site; USD 93,000 - 149,000; Full time

Job summary

Baker Tilly in Covington, KY is seeking a Call Center Manager-leaning marketer to connect creative to closed deals. The role centers on transforming customer insights into sharp campaign briefs and ensuring messaging consistency from local billboards to direct outreach.

You will drive upsell and renewal conversations with existing Baker Tilly accounts and manage key Kentucky relationships. The position offers opportunities to test copy, optimize landing pages, and build conversion funnels.

Qualifications

• Experience turning customer insights into concise, effective campaign briefs.
• Ability to multitask across multiple campaigns and channels.
• Strong pattern recognition across sales/marketing projects.
• Growth mindset: uses feedback to improve programs and outcomes.
• Ability to surface risks and act proactively to mitigate them.

Responsibilities

• Translate customer insights into sharper campaign briefs.
• Maintain consistent messaging from Covington, KY billboards to cold DMs.
• Drive upsell and renewal conversations with existing Baker Tilly accounts.
• Hold the KY number and relationships that make it real.
• Test three subject lines, identify winners, and scale the best.
• Design landing pages and conversion funnels that turn traffic into customers.

Skills

Campaign management

Multitasking

Pattern recognition

Growth mindset

Risk awareness

Job description

Marketing that doesn't move revenue is decoration, so Baker Tilly hires Call Center Manager talent that connects creative to closed deals. Trade your HubSpot Service Hub and 8 years for $93,000 - $149,000 at Baker Tilly, and the growth that follows is yours to build.

Key Responsibilities

• A knack for translating customer insights into sharper campaign briefs


• Keep the messaging consistent from Covington, KY billboards to cold DMs


• Drive upsell and renewal conversations with existing Baker Tilly accounts


• Carry the KY number and the relationships that make it real


• Test three subject lines, kill two, scale the winner


• Design landing pages and conversion funnels that turn traffic into customers

What You'll Bring

• A history of leaving sales marketing processes better than you found them


• A knack for Multitasking that colleagues quietly come to rely on


• Pattern recognition earned across many sales marketing engagements


• A growth mindset that treats feedback as fuel, not threat


• The reflex to surface risk before it surfaces itself

Growing steadily over 7 years, Baker Tilly now leads unpretentious innovation in the sales marketing market. Burnout is treated as a system bug at Baker Tilly, not a badge of innovative honor.

Land here and your reward starts at $93,000 - $149,000, then climbs alongside the mentorship, flexible hours, and benefits we keep stacking on top.