Customer Service Manager: Lead a High-Impact Team

Creative Financial Staffing, LLC; Denver (CO); On-site; USD 80,000 - 100,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking an experienced Customer Service Manager to lead a call center team and drive performance. You will coach employees, set expectations for service and productivity, and partner with senior leadership to optimize processes and metrics.

The role emphasizes hands-on leadership, employee development, and accountability, with bonus eligibility and opportunities for broader leadership exposure over time.

Qualifications

• 5+ years in customer service or related roles.
• At least 2+ years in a direct people-management role.
• Strong communication, problem-solving, and leadership skills.

Responsibilities

• Lead, coach, and develop a customer service team in a call center.
• Set clear expectations around service, productivity, responsiveness, and accountability.
• Monitor performance metrics and drive improvements for employees and customers.
• Escalate and resolve challenging issues with cross-functional collaboration.

Skills

Leadership

Coaching

Communication

Problem-solving

Education

Bachelor's degree preferred

Job description

Creative Financial Staffing, LLC is seeking an experienced Customer Service Manager to lead a call center team and drive performance. You will coach employees, set expectations for service and productivity, and partner with senior leadership to optimize processes and metrics.

The role emphasizes hands-on leadership, employee development, and accountability, with bonus eligibility and opportunities for broader leadership exposure over time.