Customer Service Manager

Creative Financial Staffing, LLC; Denver (CO); On-site; USD 80,000 - 100,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking an experienced Customer Service Manager to lead a call center team and drive performance. You will coach employees, set expectations for service and productivity, and partner with senior leadership to optimize processes and metrics.

The role emphasizes hands-on leadership, employee development, and accountability, with bonus eligibility and opportunities for broader leadership exposure over time.

Qualifications

• 5+ years in customer service or related roles.
• At least 2+ years in a direct people-management role.
• Strong communication, problem-solving, and leadership skills.

Responsibilities

• Lead, coach, and develop a customer service team in a call center.
• Set clear expectations around service, productivity, responsiveness, and accountability.
• Monitor performance metrics and drive improvements for employees and customers.
• Escalate and resolve challenging issues with cross-functional collaboration.

Skills

Leadership

Coaching

Communication

Problem-solving

Education

Bachelor's degree preferred

Job description

Customer Service Manager

Salary: $80,000 to $100,000 + bonus eligibility

Customer Service Manager – Why This Opportunity Stands Out

We are seeking an experienced Customer Service Manager to lead an established team in a call center environment.

This role is ideal for a hands‑on people leader who knows how to develop employees, improve performance, and create accountability while maintaining a positive and collaborative team environment. The position offers significant exposure to senior leadership and the opportunity to influence customer service processes, performance metrics, and operational improvements.

• Base salary of $80,000 to $100,000

• Bonus eligible based on individual and organizational performance

• High visibility and interaction with senior leadership

• Opportunity to influence customer service policies, metrics, and operating decisions

• Ability to make a meaningful impact on team performance and employee development

• Opportunity for broader leadership exposure and increased responsibility over time

Customer Service Manager – Key Responsibilities

• Lead, coach, and develop a customer service team in a call center environment, with clear expectations around service, productivity, responsiveness, and accountability.

• Build a high-performing team through consistent coaching, feedback, employee development, and effective performance management.

• Serve as an escalation point for challenging customer situations and ensure issues are handled professionally, accurately, and efficiently.

• Monitor call center activity and performance metrics, identify trends, and implement improvements that strengthen both employee and customer outcomes.

• Partner with leadership and other departments to resolve issues, improve processes, and provide meaningful insight into customer service performance.

Customer Service Manager – Qualifications

• 5+ years of customer service, client service, or related customer-facing experience, including at least 2+ years in a direct people-management role.

• Proven success leading and developing employees in a call center or high-volume customer service environment, including managing performance and holding teams accountable to established expectations.

• Strong communication, problem-solving, and leadership skills with the ability to manage escalations, prioritize competing demands, and operate independently.

A bachelor’s degree is preferred but not required. The strongest candidates will be collaborative and approachable leaders who can motivate employees, set clear expectations, and confidently address performance challenges when needed.