Call Center Leader: Coach, Analyze & Elevate Service

Glsauto; Greenville (SC); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental, vision

401K with employer match

Paid Time Off

Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual work environment

Job summary

GLS Auto in Greenville, SC is seeking a hands-on leader to guide a fast-paced collections, customer service, or financial services team. You will coach staff, review metrics, and drive performance improvements to deliver excellent customer experiences.

The ideal candidate has 3+ years of supervisory experience, strong analytical skills, and a track record of accountability. This full-time role offers competitive pay, comprehensive benefits, and opportunities for growth within a growing company.

Qualifications

• Bachelor's degree required.
• 3+ years of leadership or supervisory experience.
• Experience in collections, consumer lending, auto finance, call center operations, or financial services preferred.

Responsibilities

• Lead, coach, and develop a team to achieve performance, quality, and service goals.
• Conduct regular coaching sessions, call reviews, and performance discussions.
• Monitor reports, call activity, and operational metrics to drive results.
• Handle escalated customer situations and support issue resolution.
• Identify opportunities to improve processes, workflows, scripting, and operational efficiency.
• Partner with internal teams and vendors to support business objectives and compliance requirements.
• Manage employee performance, attendance, scheduling, and time-off approvals.
• Ensure adherence to company policies, procedures, and regulatory requirements.

Skills

Leadership

Coaching

Analytics

Communication

Organizational skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

GLS Auto in Greenville, SC is seeking a hands-on leader to guide a fast-paced collections, customer service, or financial services team. You will coach staff, review metrics, and drive performance improvements to deliver excellent customer experiences.

The ideal candidate has 3+ years of supervisory experience, strong analytical skills, and a track record of accountability. This full-time role offers competitive pay, comprehensive benefits, and opportunities for growth within a growing company.