Customer Service, Call Center Collections

Global Lending Services LLC; Greenville (SC); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401K with employer match

Paid Time Off (PTO)

Paid company holidays

Paid Volunteer Time Off (VTO) Annually

Tuition Reimbursement

Parental Leave

Business casual work environment

Job summary

Global Lending Services LLC is an on-site role in Greenville, SC, requiring a 40-hour workweek with a fixed schedule and no Sundays. You will manage auto loan accounts, contact customers to assess ability to pay, and negotiate solutions while maintaining positive relationships.

Strong communication and organizational skills are essential. The position offers monthly performance bonuses and a commitment to helping families access affordable auto financing through analytics and technology.

Qualifications

• Excellent interpersonal skills and ability to influence and manage conflict.
• Strong written and verbal communication with internal and external customers.
• Able to build cross-functional partnerships and maintain positive relationships.
• Proficient with MS Office and common business tools; quick to learn new systems.
• Excellent organization and ability to manage multiple priorities.

Responsibilities

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate solutions with customers and GLS (immediate payments or promises with clear dates and amounts).
• Follow state and company guidelines in a fast-paced environment.
• Accurately document all contacts, outcomes, and follow-up in GLS systems.
• Meet or exceed assigned goals and business plan objectives.
• Maintain electronic records and support additional assignments or special projects as needed.

Skills

Interpersonal skills

Active listening

Verbal & written communication

Teamwork

Computer skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet & business tools

Job description

Quick Facts

• Compensation: $17.25/hr plus monthly performance bonuses
• Onsite: Greenville, SC
• Schedule: Fixed 40 hours/week - Regular, predictable attendance required
• No Sundays
• One night per week (12PM-8PM)
• Every 4th rotating Friday (9AM-7PM)
• Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week

Why GLS?

GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.

What You'll Do

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
• Follow state and company guidelines in a fast-paced environment.
• Accurately document all contacts, outcomes, and follow-up in GLS systems.
• Meet or exceed assigned goals and business plan objectives.
• Maintain electronic records and support additional assignments or special projects as needed.

What You'll Bring

• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Ability to build cross-functional partnerships and maintain positive customer relationships.
• Active listening skills; comfortable probing and asking targeted questions to gather information.
• Strong verbal and written communication with internal and external customers.
• Team player who can adapt in a fast-paced, changing environment.
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
• Excellent organization and attention to detail; able to manage multiple priorities.
• Commitment to GLS core values and key competencies.

Work Environment

• This role is phone- and computer-based, requiring the employee to be seated for extended periods.
• Frequent speaking and close visual work, including reading data, screens, and documents.

Benefits and Perks

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

About GLS

• Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.

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