Customer Service, Call Center Collections

Glsauto; Greenville (SC); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision, telemedicine

401K with employer match

Paid Time Off

Paid Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

GLS is seeking a results-oriented Collections Specialist in Greenville, SC to manage auto loan accounts, reduce delinquency, and maintain positive customer relationships. You will contact customers to assess payment ability and negotiate feasible settlements that meet both customer needs and GLS objectives.

This on-site role requires excellent communication, strong organization, and strict adherence to state guidelines.

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Ability to build cross-functional partnerships and maintain positive customer relationships.
• Active listening skills; comfortable probing and asking targeted questions to gather information.
• Strong verbal and written communication with internal and external customers.
• Team player who can adapt in a fast-paced, changing environment.
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
• Excellent organization and attention to detail; able to manage multiple priorities.
• Commitment to GLS core values and key competencies.

Responsibilities

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
• Follow state and company guidelines in a fast-paced environment.
• Accurately document all contacts, outcomes, and follow-up in GLS systems.
• Meet or exceed assigned goals and business plan objectives.
• Maintain electronic records and support additional assignments or special projects as needed.

Skills

Interpersonal skills

Judgment and discretion

Active listening

Communication skills

Team player

Computer skills

Organization

Attention to detail

Adaptability

Core values

Education

High school diploma

Tools

Microsoft Office

Job description

Quick Facts

Compensation: $17.25/hr plus monthly performance bonuses

Onsite: Greenville, SC

Schedule: Fixed 40 hours/week - Regular, predictable attendance required

• No Sundays
• One night per week (12PM-8PM)
• Every 4th rotating Friday (9AM-7PM)
• Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week

Why GLS?

GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives.

What You'll Do

• Manage a portfolio of auto loan accounts and reduce delinquency.
• Contact customers to understand intent and ability to pay.
• Maintain positive relationships while collecting on past-due balances.
• Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts).
• Follow state and company guidelines in a fast-paced environment.
• Accurately document all contacts, outcomes, and follow-up in GLS systems.
• Meet or exceed assigned goals and business plan objectives.
• Maintain electronic records and support additional assignments or special projects as needed.

What You'll Bring

• High school diploma or equivalent.
• Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict.
• Strong judgment and discretion with highly sensitive and confidential information.
• Ability to build cross-functional partnerships and maintain positive customer relationships.
• Active listening skills; comfortable probing and asking targeted questions to gather information.
• Strong verbal and written communication with internal and external customers.
• Team player who can adapt in a fast-paced, changing environment.
• Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems.
• Excellent organization and attention to detail; able to manage multiple priorities.
• Commitment to GLS core values and key competencies.

Work Environment

• This role is phone- and computer-based, requiring the employee to be seated for extended periods.
• Frequent speaking and close visual work, including reading data, screens, and documents.

Benefits and Perks

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

About GLS

• Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.

$17.25 - $17.25 an hour

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)