Collections Team Lead: Coach, Optimize & Grow

Regional Finance; Greer (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Regional Finance is seeking a Supervisor of Centralized Collections to lead and develop a voting centralized team in Greenville, SC. The role focuses on driving performance, audits, and process improvements while coordinating with senior leadership to execute strategic initiatives.

The ideal candidate will have strong leadership capabilities, 3+ years in collections, and proficiency in Microsoft Office. This position requires supervising staff, meeting metrics, and maintaining high integrity

Qualifications

• 1+ years in a leadership/management role.
• 3+ years in collections experience.
• High school diploma or equivalent.
• Strong knowledge of Microsoft Office.
• Must pass pre-employment screening.

Responsibilities

• Train and develop staff in Centralized Collections.
• Monitor departmental metrics and ensure performance standards.
• Recommend and implement process improvements as needed.
• Work with senior leadership on strategic initiatives.
• Conduct account audits and communicate results to the team.
• Facilitate escalation resolutions with Regional customers and team members.
• Resolve employee issues when necessary.
• Coordinate scheduling to ensure proper coverage.
• Other duties as assigned by leadership.

Skills

Leadership/Management

Collections experience

Microsoft Office

Education

High school diploma or equivalent

Job description

Regional Finance is seeking a Supervisor of Centralized Collections to lead and develop a voting centralized team in Greenville, SC. The role focuses on driving performance, audits, and process improvements while coordinating with senior leadership to execute strategic initiatives.

The ideal candidate will have strong leadership capabilities, 3+ years in collections, and proficiency in Microsoft Office. This position requires supervising staff, meeting metrics, and maintaining high integrity