Call Center Customer Service Rep

Adecco; Tampa (FL); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Paid leave including sick leave

Job summary

Adecco is seeking a Customer Service Representative in Tampa, FL to provide clear and accurate responses to client inquiries and support internal partners. This role requires energy, strong communication, and a customer-first mindset.

The position offers a pay rate of $21/hr with open availability and a focus on risk-aware, compliant service delivery across multiple systems.

Qualifications

• 2+ years of call center/contract center experience.
• Excellent analytical skills.
• Strong communication skills.
• Intermediate MS Office Suite skills.

Responsibilities

• Provide clients and/or internal partners with clear, complete responses at point of call.
• Deliver quality service by supporting internal partners and external customers.
• Manage risk by authenticating clients and adhering to policy.
• Navigate multiple applications to research and resolve issues with client accounts.
• Deliver an experience that improves customers' financial lives.

Skills

Call center experience

Strong communication

Analytical skills

MS Office

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Work for one of the largest financial institutions in the world. Great opportunity to build a career within a great organization and network with like-minded professionals.

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Tampa, FL!

Pay rate: $21/hr

Shift availability: Mon - Sun, must have open availability

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts

• Display passion, commitment and deliver an experience that improves our customers' financial lives

Education/Certification Requirements:

• High School Diploma or GED

Experience requirements:

• 2+ years of call center/contract center experience
• Ability to work effectively in a fast-paced environment
• Proficient with de-escalating situations
• Excellent analytical skills
• Intermediate MS Office Suite skills
• Strong communication skills

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Pay Details:

$21.00 per hour

Benefits:

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• a 401K plan
• paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance