Call Center Customer Service Rep

Adecco; Jacksonville (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Job summary

Adecco is seeking a Customer Service Representative in Jacksonville, FL to support clients and internal partners with accurate information and timely resolutions. The role emphasizes high-quality service, risk-aware interactions, and proficient handling of multiple systems to resolve inquiries.

The ideal candidate has 2+ years of call center experience, strong communication skills, and a commitment to delivering a positive customer experience within a fast-paced environment.

Qualifications

• Provide clear, complete responses to client questions at point of call.
• Deliver quality service and efficient operations support for internal partners or clients.
• Authenticate clients to manage risk and escalate potential issues per policy.
• Navigate multiple applications and tools to research and resolve client accounts.

Responsibilities

• Provide clients and internal partners with clear, accurate responses during calls.
• Deliver quality service and effective operations support for internal or external customers.
• Authenticate clients and escalate potential risk as required by policy.

Skills

Customer service

Communication skills

Risk management

Multi-application navigation

Attention to detail

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Work for one of the largest financial institutions in the world. Great opportunity to build a career within a great organization and network with like-minded professionals.

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Jacksonville, FL!

Pay rate: $21/hr

Shift availability: Mon – Sun, must have open availability

Our ideal candidate must have/must be able to:

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives

Education/Certification Requirements:

• High School Diploma or GED

Experience requirements:

• 2+ years of call center/contract center experience
• Ability to work effectively in a fast-paced environment
• Proficient with de-escalating situations
• Excellent analytical skills
• Intermediate MS Office Suite skills
• Strong communication skills

Pay Details:

$21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.