Customer Service Associate – San Antonio, TX

Adecco; San Antonio (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

EAP program

Commuter benefits

401K plan

Job summary

Adecco is seeking a Customer Service Associate (Flex/Contractor) for onsite work in San Antonio, TX. You will assist users with platform use, conduct outbound calls, and contribute to a positive customer experience.

The role offers an 8-12 month assignment with flexible shifts and competitive hourly pay, designed to support achievement of team goals and high service quality.

Responsibilities

• Educate users on effective platform use
• Achieve daily targets and KPIs
• Provide outstanding customer service and resolve cases
• Conduct outbound calls to assist end users
• Maintain proactive communication with clients
• Escalate issues to team leads/SMEs
• Uphold professional communication standards

Job description

Customer Service Associate (Flex/Contractor) – San Antonio, TX

Join the team at Adecco and become a vital part of our dedicated customer service team, delivering exceptional support and ensuring customer satisfaction. This onsite position in San Antonio, TX offers flexible shifts and an opportunity to develop your career within a dynamic organization.

Position Overview

As a Customer Service Associate, you will play a key role in assisting users with platform utilization, conducting outbound calls, and providing insightful feedback to improve the end-to-end customer experience. Your efforts will directly contribute to achieving team goals while maintaining high standards of professionalism and service quality.

Key Responsibilities

• Educate users on effective platform use, scoring quality, and outcomes
• Achieve daily targets and meet key performance metrics
• Provide outstanding customer service, ensuring customer satisfaction and resolving cases efficiently
• Conduct outbound calls to assist end users with various inquiries, demonstrating helpfulness and empathy
• Maintain proactive communication by asking relevant questions and understanding client operational activities
• Escalate issues appropriately to team leads, QA specialists, SMEs, and management
• Uphold professional communication standards within Adecco and with client contacts

Position Details

• Location: San Antonio, TX
• Assignment Length: 8-12 months
• Shifts available:
  • Monday to Sunday, 7:00 AM – 4:00 PM CST; $22.68/hr.
  • Monday to Sunday, 4:00 PM – 1:00 AM CST; $24.38/hr.

Pay Details

$22.68 to $24.38 per hour

Why Join Adecco?

This role offers not only competitive compensation but also opportunities for growth and professional development within a supportive environment. If you are passionate about delivering high-quality customer service and thrive in a fast-paced setting,

Benefits

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.