Call Center Customer Service Rep

Adecco; Pennington (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

Adecco is assisting a client in Pennington, NJ to fill a Customer Service Representative role focused on delivering clear, accurate information to clients at point of contact. The position requires strong communication skills and a background in call center environments.

Ideal candidates will handle multiple systems, authenticate clients per policy, and provide service that enhances customers’ financial well-being.

Qualifications

• 2+ years of call center experience.
• Ability to work effectively in a fast-paced environment.
• Proficient with de-escalating situations.
• Excellent analytical skills.
• Intermediate MS Office Suite skills.

Responsibilities

• Provide clients and internal partners with clear, complete responses to inquiries at point of call.
• Deliver quality service by supporting operations for internal partners and external customers.
• Manage risk by authenticating clients and adhering to policy and procedures.
• Navigate multiple applications to understand policy, research products and resolve issues with client accounts.
• Deliver an experience that improves customers’ financial lives.

Skills

Strong communication skills

Fast-paced environment

De-escalation abilities

Excellent analytical skills

MS Office proficiency

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

Work for one of the largest financial institutions in the world. Great opportunity to build a career within a great organization and network with like-minded professionals.

Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Pennington, NJ!

Pay rate

$21/hr

Shift availability

Mon - Sun, must have open availability (Training Mon - Fri 9a -530p ET)

Our ideal candidate must have/must be able to:

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients
• Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk
• Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts
• Display passion, commitment and deliver an experience that improves our customers’ financial lives

Education/Certification Requirements

• High School Diploma or GED

Experience requirements

• 2+ years of call center/contract center experience
• Ability to work effectively in a fast-paced environment
• Proficient with de-escalating situations
• Excellent analytical skills
• Intermediate MS Office Suite skills
• Strong communication skills

Pay Details

$21.00 per hour

Benefit offerings

• Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
• In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.