Financial Customer Service Specialist

TEKsystems; Englewood (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee assistance

Paid time off

Job summary

TEKsystems in Englewood, CO is seeking a contract-to-hire customer service professional to support financial services clients. The role requires handling inbound/outbound calls, resolving issues, and maintaining dealer and credit union relationships.

You will work onsite in Englewood, with a pay range of $23.00–$26.00 per hour and a benefits package for eligible temporary staff. Prior call center experience and a banking background are preferred.

Qualifications

• Previous financial services or banking background.
• 2 - 4 years of call center experience.

Responsibilities

• Answers all incoming phone calls in a timely manner preventing excessive hold times.
• Make outbound calls to borrowers, dealers and credit unions in accordance with company policies and procedures.
• Identify needs, offer solutions, and follow up on unresolved transactions.
• Hold meaningful conversations with dealers, credit unions, members and internal contacts in person, over the phone, or through written communication.
• Build and maintain positive relationships with dealerships and credit unions.
• Provide exemplary customer service to internal and external partners.
• Communicate and educate dealers and credit union staff on systems and program standards.
• Direct efforts toward efficiently maximizing remediation of issues to achieve funding.
• Manage assigned queues within SLAs
• Perform processing and held ordering functions in support of resolving customer support inquiries.
• Ensure all communication (internal, external, oral, written) is handled in a professional manor.

Skills

Call center experience

Financial services background

Customer service

Job description

Job Description

• Answers all incoming phone calls in a timely manner preventing excessive hold times.
• Make outbound calls to borrowers, dealers and credit unions in accordance with company policies and procedures.
• Identify needs, offer solutions, and follow up on unresolved transactions.
• Hold meaningful conversations with dealers, credit unions, members and internal contacts in person, over the phone, or through written communication.
• Build and maintain positive relationships with dealerships and credit unions.
• Provide exemplary customer service to internal and external partners.
• Communicate and educate dealers and credit union staff on systems and program standards.
• Direct efforts toward efficiently maximizing remediation of issues to achieve funding.
• Manage assigned queues within SLAs
• Perform processing and held ordering functions in support of resolving customer support inquiries.
• Ensure all communication (internal, external, oral, written) is handled in a professional manor.

Qualifications

• Previous financial services or banking background
• 2 - 4 years of call center experience

Job Type & Location

This is a Contract to Hire position based out of Englewood, CO.

Pay and Benefits

The pay range for this position is $23.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Englewood,CO.

Application Deadline

This position is anticipated to close on Aug 29, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.