Customer Experience Associate I

Conduent; Hamilton (NJ); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Training

Overtime

Incentive Plan

Full Benefits

Career Growth

Job summary

Conduent is seeking a Call Center Representative to join onsite at 100 American Metro Blvd, Hamilton Square, NJ 08619. Start date September 28, 2026, with a steady 8am-5pm CT, Monday-Friday schedule.

You will handle a high volume of inbound calls, assist cardholders with payments and benefits, and ensure accurate information is delivered with empathy. The role offers paid training, overtime opportunities, and a comprehensive benefits package.

Qualifications

• Minimum 6 months of Customer Service, Call Center, or Dispatch experience.
• Must be able to pass background check, credit check, and security fingerprinting.

Responsibilities

• Handle a high volume of inbound calls in a fast-paced environment.
• Access cardholder accounts to provide information about payments and benefits.
• Assist with inquiries regarding transactions and account statuses.
• Maintain knowledge of client programs, policies, and technology.
• Communicate warmly and confidentially with customers; adhere to regulations.

Skills

Customer Service

Call Center

Education

High School Diploma

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Call Center Representative – Onsite in100 American Metro Blvd, Hamilton Square, NJ 08619

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

• Full-Time Employment: Reliable schedule and stability.
• Competitive Pay: $14/hr
• Start Date: Sept 28, 2026 (Monday)
• Work shift: 8am-5pm Monday-Friday CT
• Training Hours: 8am-5pm CT
• Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities.
• Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
• Career Growth: Opportunities to advance your career in a supportive, innovative environment.
• Full Benefits: Comprehensive benefit options and a great work environment that values your success.

What You'll Do:

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Listen actively to understand customer needs and offer clear, accurate information.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Support team operations during peak times or absences to help maintain seamless service.

What We’re Looking For:

• An effective communicator who can clearly explain complex information.
• A dedicated professional with a strong work ethic and problem-solving skills.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• Ready to commit to 100% attendance during our three-to-five-week paid training period.

Requirements:

• Must be at least 18 years old with a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Complete a background check, credit check, and security fingerprinting.
• This onsite role requires candidates to reside within a 35-mile radius of the worksite located at 100 American Metro Blvd, Hamilton Square, NJ 08619

Training Requirements:

• Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2–3 call handling with support).
• Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Looking for more information?
We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14.00

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

• Locations 100 American Metro Boulevard, Hamilton, NJ, 08619, US