Call Center Customer Service Agent

Capital Vacations; Myrtle Beach (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PAID TRAINING

Paid Time Off & Holidays

Job summary

Capital Vacations in Myrtle Beach is seeking a motivated team member to assist owners with their Club & Legacy ownership inquiries. This role requires strong selling skills and the ability to conduct reservations. You will work in a fast-paced environment with flexible shifts and contribute to overall company goals.

Ideal candidates possess a high school diploma, proficiency in Microsoft Office, and the ability to multi-task effectively. Opportunities for growth and paid training are included.

Qualifications

• High level proficiency with Microsoft Office applications required.
• Strong selling skills and able to book events and tours.
• Must type at least 30 words per minute.

Responsibilities

• Assisting owners with questions about Club & Legacy ownership.
• Completing or assisting owners with making reservations.
• Maintaining defined agent level performance goals.

Skills

Strong selling skills

Excellent organization

Ability to multi-task

High proficiency in MS Excel

Technical savviness

Education

High School diploma

Some college preferred

Tools

Microsoft Office applications

Salesforce.com

Job description

Benefits

• Great hourly pay and opportunity for professional GROWTH
• PAID TRAINING
• Year-round work at a company with a NATIONAL presence!
• Medical, Dental, and Vision Insurance options
• Paid Life insurance, short-term and long-term disability, and MORE
• Flexible Spending Account
• Paid Time Off & Holidays
• Discounted vacation stays

Principal Duties and Responsibilities

• Assisting owners with questions about their Club & Legacy ownership
• Must be able to work a variable shift and flexible hours and days
• Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
• Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
• Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
• Strong selling skills, able to book events, tours and sell an array of products and services
• Processes maintenance fee and loan payments
• Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
• Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
• Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
• Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
• Agents must type at least 30 words per minute
• Daily adherence is expected at 85% minimum
• Agents must be able to multitask throughout their shift seamlessly
• Flexible in work schedule with Saturday shift as rotated
• Must maintain an 85% Quality Assurance score per month
• Must convert 15% of calls to reservations at a minimum
• Confident and comfortable working in a Pay for a Performance role
• All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment

General Statement

Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

• High School diploma, some college preferred
• High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
• A strategic mindset to problem solving and craft win/win solutions.
• Knowledge Timeshare Ware is a plus
• Previous experience using Salesforce.com is a plus

Skills, Knowledge, and Abilities:

• Ability to work both in a team and independently
• Excellent organization and ability to multi-task required to handle multiple priorities
• Very detailed oriented and accuracy is a must
• Technically savvy ~ able to quickly pick up and maneuver through several different systems
• Ability to work in a fast pace office environment
• Comfortable in Selling all products and Services
• Ability to work with a high level of professionalism at all times