Community Center Assistant Manager

Capital Vacations; North Carolina; On-site; USD 42,000 - 56,000; Full time

Job summary

Capital Vacations in North Carolina is seeking a Community Center Operations Supervisor to manage day-to-day operations, supervise staff, plan events, and ensure facility compliance.

The role requires strong customer service, leadership, and organization skills; prior timeshare exposure is a plus. The position offers a collaborative team environment and opportunities for growth.

Qualifications

• High School Diploma or GED is required.
• Minimum two years of customer or guest service experience.
• Timeshare experience is preferred.
• Excellent verbal and written communication and customer service skills.
• Strong leadership and ability to train and direct staff.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Ability to multi-task and handle stressful situations.
• Flexible schedule including weekends and holidays.

Responsibilities

• Provide supervision of staff, including schedules and tracking employee hours with current time keeping system
• Ensure daily tasks, events and meeting schedules are set up, carried out and dismantled
• Order supplies and merchandise to maintain the facility as budgeted
• Complete monthly inventory reports for merchandise and building supplies
• Complete daily revenue reports for the building and ensure building is running according to budget
• Serve as the contact for facility rentals, including rental forms, deposits, payments and confidentiality
• Review and document each program, maintain records and file documents as required by law
• Delegate building needs to maintenance for upkeep
• Investigate and resolve complaints or inquiries from staff and patrons, following company policies
• Set up and participate in Community Center events on site
• Comply with all company policies and procedures
• Perform all other duties as requested

Skills

Excellent communication skills

Excellent customer service skills

Excellent leadership skills

Ability to Multi-task

Ability to work well under pressure

Timeshare experience preferred

Customer/Guest Service experience

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

Opportunity for career advancement in a fast paced, growth-oriented Organization.

Below are just some of the benefits you'll receive!

• Competitive Salary
• Paid time off
• Career growth
• Medical / Dental / Vision insurance
• 401k
• Enthusiastic team environment
• Travel Perks to all our Resort locations

Provide management for day-to-day operations of Community Center, including planning trips and events.

• Provide supervision of staff, including schedules and tracking employee hours with current time keeping system
• Ensure daily tasks, events and meeting schedules are set up, carried out and dismantled
• Order supplies and merchandise to maintain the facility as budgeted
• Complete monthly inventory reports for merchandise and building supplies
• Complete daily revenue reports for the building and ensure building is running according to budget
• Serve as the contact for facility rentals, ensuring each renter completes rental forms, collect deposits, final payments and ensure documents are kept confidential and safe
• Review and document each program, track and maintain appropriate records and ensure all documents are kept on file as required by law
• Delegate building needs to maintenance for upkeep
• Investigate, resolve and document complaints or inquiries from employees and patrons concerning the operations of the facility and deal appropriately with confrontational situations according to company policies and procedures
• Set up and participate in Community Center events on site
• Comply with all company policies and procedures
• Perform all other duties as requested

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

• High School Diploma/GED
• Minimum of two (2) years Customer/Guest Service experience
• Timeshare experience preferred
• Excellent communication skills, verbal and written; able to interact with customers and the public
• Excellent customer service skills; ability to deal with complaints and problematic situations
• Excellent leadership skills with ability to train and direct staff
• Knowledge of Microsoft Office; Word, Excel, PowerPoint
• Ability to Multi-task
• Ability to work well under pressure and deal with stressful situations
• Flexible schedule, able to work, weekends and holidays

Must have excellent communication skills.