In-Office Call Center Agent

Capital Vacations, LLC; Myrtle Beach (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hourly pay

Paid training

National presence

Health insurance options

Life & disability insurance

Flexible Spending Account

PTO & holidays

Discounted vacation stays

Job summary

Capital Vacations, LLC is seeking motivated agents to support owners with Club & Legacy ownership. You will handle calls, emails, and chats to resolve questions, assist with reservations, and drive bookings.

The role requires multitasking, strong selling skills, and a professional demeanor in a fast-paced environment. Prospective team members should be organized, detail-oriented, and comfortable working flexible shifts including Saturdays.

Qualifications

• High School diploma; some college preferred.
• Proficient with Microsoft Office; especially Excel.
• Familiarity with Salesforce.com is a plus.
• Experience with Timeshare Ware is a plus.

Responsibilities

• Handle inquiries via phone, email, and chat to assist owners with Club & Legacy ownership.
• Process reservations and troubleshoot to convert calls into bookings.
• Maintain accounts and ensure payments for maintenance fees or loans are current before bookings.
• Demonstrate strong selling skills to promote products and services and drive revenue.
• Meet or exceed defined agent performance goals and quality standards.
• Adapt to flexible shifts including Saturdays as rotated.

Skills

Typing 25 wpm

Selling skills

Multitasking

Attention to detail

Professional demeanor

Team player

Organizational skills

Education

High School diploma; some college preferred

Tools

Microsoft Office

MS Excel

Salesforce.com

Timeshare Ware

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

• Great hourly pay and opportunity for professional GROWTH
• PAID TRAINING
• Year-round work at a company with a NATIONAL presence!
• Medical, Dental, and Vision Insurance options
• Paid Life insurance, short-term and long-term disability, and MORE
• Flexible Spending Account
• Paid Time Off & Holidays
• Discounted vacation stays

Principal Duties and Responsibilities

• Agents must type at least 25 words per minute
• Assisting owners with questions about their Club & Legacy ownership
• Must be able to work a variable shift and flexible hours and days
• Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
• Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
• Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
• Strong selling skills, able to book events, tours and sell an array of products and services
• Processes maintenance fee and loan payments
• Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
• Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
• Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
• Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
• Daily adherence is expected at 85% minimum
• Agents must be able to multitask throughout their shift seamlessly
• Flexible in work schedule with Saturday shift as rotated
• Must maintain an 85% Quality Assurance score per month
• Must convert 15% of calls to reservations at a minimum
• Confident and comfortable working in a Pay for a Performance role
• All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment

General Statement

Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

• High School diploma, some college preferred
• High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
• A strategic mindset to problem solving and craft win/win solutions.
• Knowledge Timeshare Ware is a plus
• Previous experience using Salesforce.com is a plus

Skills, Knowledge, and Abilities:

• Ability to work both in a team and independently
• Excellent organization and ability to multi-task required to handle multiple priorities
• Very detailed oriented and accuracy is a must
• Technically savvy ~ able to quickly pick up and maneuver through several different systems
• Ability to work in a fast pace office environment
• Comfortable in Selling all products and Services
• Ability to work with a high level of professionalism at all times