Call Center Operator

AppleOne Employment Services; San Bernardino (CA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services seeks a dependable Call Center Operator in San Bernardino, CA. You will handle high-volume calls and emails, provide information on utility assistance programs, and schedule appointments while maintaining accurate client records.

The role emphasizes professionalism, empathy, accuracy, and reliability in a team-focused office. A strong candidate has 1+ year in call center or customer service and solid MS Office skills.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of call center, customer service or data entry experience.
• Demonstrated proficiency with Microsoft Office applications.

Responsibilities

• Handle high-volume inbound calls and emails with professionalism.
• Provide accurate program information and answer routine questions.
• Schedule and confirm client appointments when needed.
• Review, scan, organize, and file applications and documents.
• Update databases with status, concerns, and relevant notes.
• Greet visitors and perform light administrative tasks as assigned.

Skills

Customer service

Data entry

Communication

Organizational skills

Multitasking

Confidentiality

Phone etiquette

Education

High school diploma

Tools

Microsoft Office

Outlook

Word

Excel

Job description

A Call Center Operator opportunity is available in San Bernardino, CA. This temp role is ideal for a dependable, compassionate customer service professional who enjoys helping individuals, answering questions, organizing information, and keeping client records accurate. In this role, you will handle high-volume phone and email communication, assist clients with utility assistance program inquiries, schedule appointments, and support clerical processes that help clients receive timely service. This is a strong opportunity to join a mission-focused, team-oriented workplace where professionalism, empathy, accuracy, and reliability are highly valued. Candidates who thrive in supportive office environments and want to build long-term administrative and customer service experience are encouraged to apply.

Key Responsibilities

• Answer high-volume incoming calls and emails related to utility assistance programs.
• Provide program information, respond to routine client questions, and address concerns professionally.
• Make outbound calls to schedule and confirm client appointments.
• Receive, review, print, scan, organize, and file applications and supporting documents.
• Update client databases with application status, client concerns, and other relevant information.
• Prepare notification letters, maintain logs, greet visitors, relay messages, and complete administrative tasks as assigned.

Required Qualifications and Skills

• Handle high-volume inbound calls and email inquiries from clients seeking utility assistance information.
• Schedule and confirm appointments while maintaining accurate client records and documentation.
• Review, scan, organize, and update applications, supporting documents, and database records.
• Provide professional, confidential, and compassionate customer service in a fast-paced office setting.
• High school diploma or equivalent required.
• At least 1 year of previous call center, customer service, and data entry, experience.
• Proficiency with Microsoft Office, especially Outlook, Word, and Excel.
• Strong verbal and written communication skills.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Professional telephone etiquette and a customer-focused attitude.
• Ability to handle confidential information with discretion.
• Comfortable communicating with individuals from diverse backgrounds.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

• major medical
• dental
• vision
• 401k
• any statutory sick pay

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.