Call Center Representative

Talentify; Neenah (WI); On-site; USD 32,000 - 48,000; Full time

Job summary

Alta Resources in Neenah, WI is hiring full-time and part-time Customer Center Representatives to deliver professional, high-quality customer service. You will listen to customers, talk with them and troubleshoot issues to resolve concerns.

Responsibilities include handling inbound/outbound calls, email and other channels; providing product support; investigating questions; and offering solutions with urgency, empathy and accurate follow-up.

Qualifications

• High school diploma or equivalent required; post-high school education preferred.
• Strong communication, interpersonal and relationship-building skills.
• Experience in customer service, sales, training or member retention.
• Ability to learn program and product knowledge and navigate Windows environments.

Responsibilities

• Handle inbound/outbound calls, email, social media and other channels to assist customers.
• Troubleshoot and resolve customer issues; provide product support.
• Investigate questions to resolve concerns accurately and timely.
• Offer solutions, recommendations and product information with urgency, empathy and professionalism.

Skills

Excellent communication

Interpersonal skills

Relationship building

Time management

Education

High school diploma or equivalent

Post secondary education preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Alta Resources is Hiring!

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide professional, high-quality, "best-in-class" customer service.

When you join Alta Resources as a Customer Center Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.

What You'll Do:

• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients' customers.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
• Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

Qualifications/Requirements:

• Strong desire and passion to help people, or as we say at Alta Resources, "Take care of people."
• Excellent interpersonal, verbal and written communication skills.
• Ability to build relationships with clients, consumers and coworkers.
• Strong organization and time management skills.

Education & Experience

• High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
• Previous work experience in customer service, sales, training, or member retention required.
• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
• Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
• Polished phone demeanor, tone and etiquette is required.

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