Call Center Representative

Talentify; Fort Myers (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Alta Resources in the United States (Fort Myers, FL) is hiring Call Center Representatives to provide professional, high-quality customer service on full-time and part-time schedules. You will listen to customers, discuss their needs and resolve issues with empathy.

This role requires strong communication, the ability to build relationships with clients and coworkers, and solid time management. Training and growth opportunities are available in a supportive, fast-paced environment.

Qualifications

• High school diploma or equivalent required; post high school education is preferred.
• Previous customer service, sales, training, or member retention experience.
• Ability to quickly learn programs and navigate a Windows environment.
• Polished phone demeanor and etiquette.

Responsibilities

• Handle inbound and outbound calls, email, social media to assist customers.
• Troubleshoot issues and provide product support to clients.
• Investigate questions and follow up to resolve concerns promptly.
• Offer solutions and product information with urgency, positivity and empathy.

Skills

Interpersonal skills

Verbal communication

Written communication

Relationship building

Time management

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Alta Resources is Hiring!

Alta Resources is looking for full-time and part-time Call Center Representatives to provide professional, high-quality, “best-in-class” customer service.

When you join Alta Resources as a Call Center Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.

What You’ll Do:

• Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
• Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues. Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

Qualifications/Requirements:

• Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
• Excellent interpersonal, verbal and written communication skills.
• Ability to build relationships with clients, consumers and coworkers.
• Strong organization and time management skills.

Education & Experience

• High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
• Previous work experience in customer service, sales, training, or member retention required.
• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
• Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
• Polished phone demeanor, tone and etiquette is required.

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