Bilingual Field Service Dispatcher

Elite Service Experts, Inc.; Sacramento (CA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Job summary

Elite Service Experts, Inc. seeks a bilingual CCR/Dispatcher to support daily operations, act as a main contact for customers and technicians, and assign the best-fit technician for each call.

Spanish-English translation is a daily requirement in the field and shop, ensuring clear communication across crews and supervisors. The role emphasizes critical thinking, teamwork, and a customer-first approach, with responsibilities spanning scheduling, debriefing, and payment collection in a busy

Qualifications

• High school diploma.
• Some service industry dispatching and time management experience.
• Strong English and Spanish communication ability, including legible handwriting and translating verbally and in written form.
• Customer Service experience required.
• Service Titan software experience preferred.
• Excel software knowledge preferred.
• Apple and Microsoft experience preferred.

Responsibilities

• Memorize and uphold our company Mission Statement and Core Values.
• Assist in taking all incoming client calls; ensure first impression is positive and client-focused.
• Answer the phone before the third ring using the approved greeting.
• Schedule or dispatch workers, crews, equipment, or service vehicles as requested.
• Debrief technicians after each call and ensure payment collection.
• Address questions or requests for service with customers or supervising personnel.
• Receive and prepare work orders/proposals.
• Translate/relay work orders and information between Spanish and English.
• Record and maintain files of customer requests, work or services performed, charges, timecards, and other dispatch information in Service Titan.
• Additional duties as assigned.

Skills

English proficiency

Spanish communication

Customer service

Time management

Education

High school diploma

Tools

Service Titan

Excel

Apple OS

Microsoft Office

Job description

TheBilingualCCR/dispatcher supports the day-to-day operations of the company and is a primary point of contact for customers andtechnicians, particularly in thelandscape division.He/sheobtains customer information,bookscalls, and addresses customer concerns.(CCR's)schedule and dispatch techniciansto service, install or repairtasks according to their specialty and experience.This role requires theBilingualCCR/dispatcher to think critically to ensure they aredispatching the best fit technician for the call.They aretranslating andcommunicatingwiththe Spanish-speaking crews/workersdaily.A successful CCR/dispatcher must have the ability to function as a part of a team and be able to think creatively and critically.

ESSENTIAL DUTIES

Dutiesof theBilingual CCR/Dispatchpositioninclude,but are not limitedto:

1. Memorize and uphold our company Mission Statement and Core Values.
2. Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company.Good communicationwith the client is essential! Make sure that taking care of theclients takes higher prioritythan any other task and that the clients areenthusiasticabout how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirit.
3. Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
4. Schedule or dispatch workers, work crews, equipment, or service vehicles toappropriate locations, according to customer requests, specifications, or needsusing ServiceTitan and/or Teams
5. Debrief technicians after each call and make sure they collected payment.
6. Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
7. Receiveandprepare work orders/proposals.
8. Translate/Relay work orders, messages, or information to or from work crewsand fieldsupervisors, or field inspectorsfrom Spanish to English or vice versa.
9. Record andmaintainfiles or records of customer requests, work or services performed, charges,timecards,expenses, inventory,andother dispatch informationin Service Titan
10. Additionalduties asassigned.

MINIMUM EDUCATION/EXPERIENCE REQUIREMENTS

1. High school diploma.
2. Someservice industry dispatching and time management experience.
3. StrongEnglish and Spanishcommunicationability, including legible handwriting and translating verbally and in written form.
4. Customer Service experiencerequired
5. Service Titan software experience preferred
6. Excel software knowledge preferred
7. Apple and Microsoft experience preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT

1. Moderate lifting may berequired(15-20 pounds)
2. Ability to work Mon-Fri 8am to 5pm
3. Multi-task in a service center environment with moderate noise level
4. Dress Code - Business Casual
5. Must type aminimumof 40wpm

Benefits include Medical, Dental, Vision, Life and 401k options.