Call Center Intake Associate

Staffmark Group; Austin (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Insurance (medical/dental/vision + lif

401(k)

Job summary

Staffmark Group is hiring for a Call Center Intake Associate in Austin, TX. You will handle a high volume of inbound calls, assist with payments by phone, and ensure accurate data entry while maintaining confidentiality and following procedures.

The role offers a flexible schedule between 7:00 AM and 8:00 PM CST, Monday through Friday, with an additional weekend day option. Prior call center experience and basic computer skills are preferred.

Qualifications

• Previous customer service or call center experience preferred
• High-volume phone calls experience is a plus
• Basic computer and data entry experience required
• Experience working with Microsoft Office products preferred

Responsibilities

• Answer a high volume of inbound customer calls
• Assist customers with making payments over the phone
• Enter payment and account information accurately
• Verify account details to ensure proper payment processing
• Follow company procedures and regulatory requirements
• Maintain confidentiality of customer information
• Communicate clearly and professionally with customers
• Complete additional tasks as assigned

Skills

Customer service

Call center experience

Data entry

High-volume calls

Tools

Microsoft Office

Job description

Now hiring for a Call Center Intake Associate

Location: Austin, TX

Pay Rate: $16.00 - $18.00 per hour

Schedule: Flexible schedule between 7:00 AM and 8:00 PM CST, Monday-Friday | Plus one addional weekend day

You Bring the Chat + Keyboard Skills. We Bring the Pay + Perks.

Staffmark is "Excelente " to work with." Staffmark Associate

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Requirements

• Previous customer service or call center experience preferred
• Experience handling high-volume phone calls is a plus
• Basic computer and data entry experience required
• Experience working with Microsoft Office products preferred

Job Duties

• Answer a high volume of inbound customer calls
• Assist customers with making payments over the phone
• Enter payment and account information accurately
• Verify account details to ensure proper payment processing
• Follow company procedures and regulatory requirements
• Maintain confidentiality of customer information
• Communicate clearly and professionally with customers
• Complete additional tasks as assigned

Benefits

• Solid weekly pay, no surprises
• Medical, dental, vision + life insurance = covered
• Optional 401(k) so you can save for later

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.