Call Center Agent

Community Clinic; Siloam Springs (AR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, Vision, Dental and Life Insur.

403(b) Retirement plan

Paid Time Off & 10 Holidays

Job summary

Community Clinic in Siloam Springs, AR is hiring a Call Center Agent to answer and route calls, schedule appointments, and verify patient information. This full-time, in-person role operates Monday through Friday, 8:00 AM to 5:00 PM at our Sager Creek Pediatrics location, with an excellent benefits package.

You will enter new patients into the EMR, confirm demographics, and support provider schedules while delivering friendly, patient-centered service in a diverse community.

Qualifications

• High School diploma or equivalent is required.
• Some customer service or call center experience preferred.
• Experience with electronic medical records is a plus.
• Bilingual ability (Spanish/English or Marshallese/English) is preferred.

Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

Independent and team player

Interpersonal skills

Microsoft Office

EMR / Practice management

Education

High School diploma or equivalent

Job description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a Call Center Agent in Siloam Spring, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. This position is Full Time, in-person at our Sager Creek Pediatrics location, and is scheduled Monday - Friday 8:00 AM-5:00 PM

Key Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds
• knowledge of computer software such as Microsoft Office Software
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent is required.

Preferred Qualifications

• Some customer service or call center experience preferred.
• Experience with electronic medical records is a plus.
• Bilingual ability (Spanish/English or Marshallese/English) is preferred.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
• Paid Time Off and 10 Annual Paid Holidays