Call Center Agent

ADP, Inc.; Siloam Springs (AR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

403(b) Retirement plan

Paid Time Off

10 Annual Paid Holidays

Employee Discounts for Care

Job summary

Community Clinic in Siloam Springs, AR, is hiring a Call Center Agent. This full-time, in-person role involves answering and routing calls, scheduling patient appointments, and confirming patient information.

The position operates Monday–Friday, 7:00 AM–4:00 PM with a competitive benefits package at our Sager Creek Pediatrics location. Ideal candidates will have a High School diploma, some call center experience, and the ability to use EMR systems; bilingual Spanish/English or

Qualifications

• High School diploma or equivalent is required.

Responsibilities

• Answers and routes incoming calls and schedules patient appointments.
• Obtains and confirms patient information; maintains accurate records in EMR.
• Ensures provider schedules align with clinic guidelines and routes inquiries appropriately.
• Provides excellent customer service to patients and callers.

Skills

Teamwork

Interpersonal Skills

MS Office

EMR systems

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Agent

Contact Center Full Time Support Staff Siloam Springs, AR, US

3 days ago Requisition ID: 1518

Job Description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a Call Center Agent in Siloam Spring, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package . This position is Full Time, in-person at our Sager Creek Pediatrics location, and is scheduled Monday - Friday 7:00 AM-4:00 PM

Key Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds
• knowledge of computer software such as Microsoft Office Software
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent is required.

Preferred Qualifications

• Some customer service or call center experience preferred.
• Experience with electronic medical records is a plus.
• Bilingual ability (Spanish/English or Marshallese/English) is preferred.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
• Paid Time Off and 10 Annual Paid Holidays
• Employee Discounts for Care

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a Call Center Agent in Siloam Spring, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package . This position is Full Time, in-person at our Sager Creek Pediatrics location, and is scheduled Monday - Friday 7:00 AM-4:00 PM

Key Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds
• knowledge of computer software such as Microsoft Office Software
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent is required.

Preferred Qualifications

• Some customer service or call center experience preferred.
• Experience with electronic medical records is a plus.
• Bilingual ability (Spanish/English or Marshallese/English) is preferred.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and 10 Annual Paid Holidays
  • Employee Discounts for Care

Monday - Friday 7:00 AM - 4:00 PM
40 - Hours