Bilingual Call Center Agent (English & Spanish or Marshallese)

ADP, Inc.; Springdale (AR); On-site; USD 21,000 - 29,000; Full time

Job summary

Community Clinic in Springdale, AR is seeking a Bilingual Call Center Agent (English & Spanish or Marshallese) to join our in-person team. The role involves answering and routing calls, scheduling patient appointments, and collecting patient information in the EMR system.

To succeed, candidates must be bilingual, have strong interpersonal skills, and be comfortable using MS Office and EMR software. The position is full-time, Monday–Friday, 8:00 AM–5:00 PM, at our Springdale location, with a

Qualifications

• High School diploma or equivalent is required.
• Bilingual ability (Spanish/English or Marshallese/English) is required.
• Some customer service or call center experience preferred.
• Experience with electronic medical records is a plus.

Responsibilities

• Answers and routes incoming calls, scheduling patient appointments and obtaining information.
• Enters new patients into EMR completely and accurately.
• Confirms or updates existing patient demographics in EMR.
• Schedules medical and dental patient appointments and routes inquiries accordingly.
• Ensures provider schedules are filled according to clinic guidelines.
• Troubleshoots medical calls and routes accordingly.

Skills

Bilingual (Spanish/English) orMarshall

Interpersonal skills

Education

High School diploma or equivalent

Tools

EMR software

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Call Center Agent (English & Spanish or Marshallese)

Contact Center Full Time Support Staff Springdale, AR, US

3 days ago Requisition ID: 1517

Job Description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a Call Center Agent in Springdale, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Spanish/English or Marshallese/English) candidates required. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM

Key Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds
• knowledge of computer software such as Microsoft Office Software
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent is required.
• Bilingual ability (Spanish/English or Marshallese/English) is required.

Preferred Qualifications

• Some customer service or call center experience preferred.
• Experience with electronic medical records is a plus.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Health, Vision, Dental and Life Insurance
• 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
• Paid Time Off and 10 Annual Paid Holidays
• Employee Discounts for Care

Monday - Friday 8:00 AM - 5:00 PM
40 - Hours