Bilingual Call Center Agent (English & Spanish or Marshallese)

Community Clinic; Springdale (AR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, Vision, Dental and Life Insur.

403(b) Retirement plan

PTO and holidays

Employee Discounts for Care

Job summary

Community Clinic in Springdale, AR is seeking a Bilingual Call Center Agent to handle incoming calls, schedule patient appointments, and collect patient information. The role is full-time, in-person, and Monday–Friday 8:00 AM–5:00 PM, with a comprehensive benefits package.

Candidates must be bilingual (Spanish/English or Marshallese/English) and possess a High School diploma or equivalent. Prior call center experience is preferred; familiarity with EMR systems and MS Office is a plus.

Qualifications

• High School diploma or equivalent is required.
• Bilingual ability (Spanish/English or Marshallese/English) is required.

Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

Independent work

Interpersonal skills

Microsoft Office

EMR systems

Education

High School diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Call Center Agent (English & Spanish or Marshallese)

Contact Center Full Time Support Staff Springdale, AR, US

Job Description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a Call Center Agent in Springdale, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Spanish/English or Marshallese/English) candidates required. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM

Key Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds
• knowledge of computer software such as Microsoft Office Software
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent is required.
• Bilingual ability (Spanish/English or Marshallese/English) is required.

Preferred Qualifications

• Some customer service or call center experience preferred.
• Experience with electronic medical records is a plus.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and 10 Annual Paid Holidays
  • Employee Discounts for Care

Monday - Friday 8:00 AM - 5:00 PM
40 - Hours

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Call Center Agent (English & Spanish or Marshallese)

Contact Center Full Time Support Staff Springdale, AR, US

Job Description

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a Call Center Agent in Springdale, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Spanish/English or Marshallese/English) candidates required. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM

Key Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Trouble shoots medical calls and routes accordingly.

Skills

• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds
• knowledge of computer software such as Microsoft Office Software
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent is required.
• Bilingual ability (Spanish/English or Marshallese/English) is required.

Preferred Qualifications

• Some customer service or call center experience preferred.
• Experience with electronic medical records is a plus.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and 10 Annual Paid Holidays
  • Employee Discounts for Care

Monday - Friday 8:00 AM - 5:00 PM
40 - Hours