Call Center Agent

Merixcen; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Full-time employment

Career growth opportunities

Supportive team environment

Mentorship and ongoing development

Job summary

Merixcen in New York is seeking a motivated Call Center Agent to join our NY team. You will handle inbound customer interactions, answer questions, assist with service-related concerns, and help ensure every customer receives a professional and positive experience.

Responsibilities include handling calls courteously, listening to concerns, providing accurate service information, and collaborating with teammates to meet quality standards.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Professional and customer-focused attitude.
• Good problem-solving abilities.
• Comfortable learning new computer-based systems.
• Reliable attendance and strong work ethic.
• Ability to work effectively in a team environment.
• English/Spanish bilingual skills are a plus.

Responsibilities

• Handle inbound customer calls in a professional and courteous manner.
• Listen carefully to customer questions and concerns.
• Provide accurate information regarding available services and customer inquiries.
• Assist customers with routine issues and requests.
• Identify appropriate solutions and take necessary steps to resolve concerns.
• Meet established customer service and quality expectations.
• Work collaboratively with team members and supervisors.

Skills

Inbound call handling

Customer service

Bilingual support

Team collaboration

Learning new systems

Education

High school diploma or equivalent

Job description

Position Overview

We are looking for a motivated and professional Call Center Agent to join our NY team. The representative will handle inbound customer interactions, answer questions, assist with service-related concerns, and help ensure every customer receives a professional and positive experience.

Responsibilities

• Handle inbound customer calls in a professional and courteous manner
• Listen carefully to customer questions and concerns
• Provide accurate information regarding available services and customer inquiries
• Assist customers with routine issues and requests
• Identify appropriate solutions and take the necessary steps to resolve customer concerns
• Meet established customer service and quality expectations
• Work collaboratively with team members and supervisors

Qualifications

• High school diploma or equivalent
• Strong verbal communication and active listening skills
• Professional and customer-focused attitude
• Good problem-solving abilities
• Comfortable learning new computer-based systems
• Reliable attendance and strong work ethic
• Ability to work effectively in a team environment
• English/Spanish bilingual skills are a plus

What We Offer

• Competitive hourly pay
• Paid training
• Full-time employment
• Career growth opportunities
• Supportive team environment
• Mentorship and ongoing development