Call Center Agent / Customer Service Representative

Gilder Search Group; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Gilder Search Group is hiring a Call Center Agent / Customer Service Representative for a full-time role in Staten Island, NY 10306. This position offers a mixed onsite/remote work arrangement (3 days onsite, 2 days remote) with a 9:00 AM–5:00 PM schedule, Monday through Friday, and a pay rate of $20 per hour.

You will handle a high volume of inbound calls, address inquiries, resolve issues, create service requests, and document interactions with accuracy while adhering to policies and

Qualifications

• Advanced customer service skills with a strong desire to help others.
• Strong phone etiquette and interpersonal communication skills.
• Proficiency in Microsoft Office and general computer skills.
• Experience with keyword searching (Boolean search skills a plus).
• Excellent verbal and written communication skills.
• Strong listening and comprehension abilities.
• Ability to remain composed, objective, and professional in all situations.
• Positive, patient, and confident demeanor.

Responsibilities

• Handle a high volume of inbound calls (approximately 45–75 calls per day).
• Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions.
• Read from and utilize knowledge base articles to ensure accurate and consistent information.
• Create and manage service requests based on customer needs.
• Identify and appropriately elevate complex or sensitive calls.
• Maintain detailed and accurate documentation of customer interactions.
• Deliver excellent customer service while remaining professional, patient, and empathetic.
• Adhere to company policies, procedures, and compliance standards at all times.

Skills

High-volume call handling

Excellent communication

Phone etiquette

Boolean/Keyword search

Active listening

Microsoft Office proficiency

Bilingual (a plus)

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Title: Call Center Agent / Customer Service Representative

Job Type: Full-time

Location: Staten Island, NY10306

Work Schedule: 3 days onsite and 2 days remote

Pay Rate: $20 per hour

We are looking for Call Center Agent who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller.

Key Responsibilities:

• Handle a high volume of inbound calls (approximately 45–75 calls per day)


• Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions


• Read from and utilize knowledge base articles to ensure accurate and consistent information


• Create and manage service requests based on customer needs


• Identify and appropriately elevate complex or sensitive calls


• Maintain detailed and accurate documentation of customer interactions


• Deliver excellent customer service while remaining professional, patient, and empathetic


• Adhere to company policies, procedures, and compliance standards at all times

Knowledge, Skills, and Abilities:

• Advanced customer service skills with a strong desire to help others


• Strong phone etiquette and interpersonal communication skills


• Proficiency in Microsoft Office and general computer skills


• Experience with keyword searching (Boolean search skills a plus)


• Excellent verbal and written communication skills


• Strong listening and comprehension abilities


• Ability to remain composed, objective, and professional in all situations


• Positive, patient, and confident demeanor

Minimum Education and Experience:

• High School Diploma or GED (preferred)


• 2–3 years of customer service experience (preferred)


• Phone-based customer service experience (strongly preferred)


• Bilingual skills are a plus but not required

Training Schedule:

• Monday through Friday, 9:00 AM – 5:00 PM


• Weekend availability required

Company Culture:

• Detail-oriented — focused on quality and precision


• Outcome-oriented — driven by performance and results


• People-oriented — supportive and fairness-focused


• Team-oriented — collaborative and cooperative