Call Center Agent

ANSERFONE; Memphis (TN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

ESOP

Health insurance

401(k) with match

Paid time off

Job summary

Anserfone in Memphis is seeking a Full-Time Call Center Agent to deliver friendly, professional customer service on high-volume calls. No prior experience required; full training is provided from day one.

This in-office role requires weekend work and holiday coverage, with a 40-hour schedule and 10-hour shifts. You will gather messages, enter data accurately, and help clients across medical offices, property managers, and professional firms, contributing to a supportive team culture.

Qualifications

• Upbeat, clear, professional phone demeanor.
• Strong written and verbal English skills.
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35 WPM.
• Dependable attendance and commitment to quality work.
• Weekend day and holiday availability.

Responsibilities

• Deliver friendly, professional service on high-volume calls.
• Collect and verify message details accurately.
• Enter caller data with precision.
• Meet key metrics: adherence, wrap-up times, QA standards.

Skills

Phone demeanor

English proficiency

Windows basics

Typing 35 WPM

Attendance reliability

Weekend availability

Tools

None

Job description

Full-Time Call Center Agent

Company: Anserfone l Location: Memphis (In-Office) l Pay $16/hr

Schedule: 40 hrs/week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays

At Anserfone, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day:

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.


• Accurately collect, verify, and route message details to clients.


• Enter caller data efficiently into our system with a high degree of precision.


• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Requirements:

• Upbeat, clear, and professional phone demeanor.


• Strong written and verbal English skills (correct grammar and spelling required).


• Basic proficiency with Windows-based computer systems.


• Typing speed of at least 35WPM.


• Dependable attendance and a strong dedication to quality work.


• Availability to work one weekend day per week and scheduled holidays.

Benefits and Perks:

• Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!


• Health Coverage: Medical, Dental, and Vision insurance options.


• Retirement and Security: 401(k) with employer match and free Life Insurance.


• Time Off and Support: Paid Time Off (PTO) and legal assistance

Anserfone is an Equal Opportunity Employer.