Call Center Agent

Signius; Mobile (AL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

ESOP

Health Coverage

401(k) with employer match

Paid Time Off (PTO)

Life Insurance

Legal assistance

Job summary

Signius in Mobile, AL is seeking a Full-Time Call Center Agent to deliver friendly, professional customer service on high-volume incoming calls. No previous experience required; we provide complete, paid training from day one to help you succeed.

You will collect and relay messages, enter data accurately, and meet key metrics while working 40 hours per week, including one weekend day and holidays. In-office role with benefits such as ESOP, health coverage, 401(k), PTO, and life insurance.

Qualifications

• Clear, professional phone demeanor and strong verbal English.
• Typing speed 35 words per minute or faster.
• Basic computer skills on Windows-based systems.
• Punctuality and reliable attendance are essential.

Responsibilities

• Deliver friendly, professional customer service during high-volume calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data with high accuracy into our system.
• Meet and exceed core metrics including adherence, call wrap-up times, and QA standards.

Skills

Excellent communication

English proficiency

Typing 35 WPM

Windows basics

Dependable attendance

Tools

Windows OS

Job description

Full-Time Call Center Agent

Company: Signius l Location: Mobile, AL(In-Office) l Pay $17-$20/hr

Schedule: 40 hrs/week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays

At Signius, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day:

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Requirements:

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills (correct grammar and spelling required).
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

Benefits and Perks:

• Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!
• Health Coverage: Medical, Dental, and Vision insurance options.
• Retirement and Security: 401(k) with employer match and free Life Insurance.
• Time Off and Support: Paid Time Off (PTO) and legal assistance

The base pay for this position is $17/hour, with an opportunity to earn a premium rate of $20/hour through flawless attendance. To qualify for the $20/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.

Signius is an Equal Opportunity Employer.