Empathetic Call Center Agent - ESOP + Health & 401(k)

Anserfone; Memphis (TN); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

ESOP

Health coverage (Medical, Dental, Vis

401(k) with employer match

Life Insurance

Paid Time Off

Legal assistance

Job summary

Anserfone in Memphis (In-Office) is hiring a Full-Time Call Center Agent. You will handle high-volume inbound calls with a friendly, empathetic approach and accurately collect and route messages. The role requires a clear phone demeanor and excellent English skills.

Paid training starts day one, with opportunities for growth. Salary is $16/hr, with a 40-hour workweek and one weekend day plus holidays. Benefits include ESOP, comprehensive health coverage, a 401(k) with employer match, paid time

Qualifications

• Demeanor should be upbeat, clear, and professional on calls.
• Must have strong written English with correct grammar and spelling.
• Must have strong verbal English communication.
• Typing speed of at least 35 WPM.
• Reliable attendance and commitment to quality work.

Responsibilities

• Deliver friendly, professional, empathetic customer service during high-volume inbound calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data into the system with a high degree of precision.
• Meet and exceed core metrics including adherence and QA standards.

Skills

Clear phone demeanor

Strong written English

Strong verbal English

Typing 35 WPM

Dependable attendance

Tools

Windows OS

Job description

Anserfone in Memphis (In-Office) is hiring a Full-Time Call Center Agent. You will handle high-volume inbound calls with a friendly, empathetic approach and accurately collect and route messages. The role requires a clear phone demeanor and excellent English skills.

Paid training starts day one, with opportunities for growth. Salary is $16/hr, with a 40-hour workweek and one weekend day plus holidays. Benefits include ESOP, comprehensive health coverage, a 401(k) with employer match, paid time