Call Center Agent

Massanutten Resort; McGaheysville (VA); On-site; USD 17,000 - 21,000; Part time

Job summary

Massanutten Resort in Virginia is seeking a Call Center Agent to be the primary contact for onsite and offsite guests. You will provide warm, guest-focused service, assist callers, greet arriving guests, and help plan vacation itineraries while offering recommendations for local attractions.

Ideal candidates are friendly, creative, and guest-oriented with strong communication and problem-solving skills; prior hotel or resort experience is a plus.

Qualifications

• Excellent customer service skills to greet guests and handle inquiries.
• Strong problem-solving abilities to resolve guest issues.
• General computer skills for reservation systems and emails.

Responsibilities

• Serve as primary point of contact for Resort guests.
• Plan and reserve vacation itineraries.
• Respond to email, chat, and phone inquiries.
• Support work culture of service excellence.
• Other duties as assigned by management.

Skills

Customer service

Problem-solving

General computer skills

Job description

Massanutten Resort

Job Summary

The Call Center Agent position serves as the primary point of contact for the Resort's onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.

Required

• Customer service
• Problem-solving
• General computer skills

Preferred

• Prior customer service/guest relations experience and previous hotel/resort work experience
• Knowledge of local area and attractions

Job-Type: Part-Time

Typical Schedule

Days

• Days vary from week to week, including weekends and holidays (when needed)

Hours

• Varied hours
• 24 to 28 hours a week

Compensation

• Pay: $12.77/Hour

Core Responsibilities

• Serve as primary point of contact for Resort guests
• Plan and reserve vacation itineraries
• Respond to email, chat, and phone inquiries
• Support work culture of service excellence
• Other duties as assigned by management

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.