Timeshare Housekeeping Office Assistant

Massanutten Resort; McGaheysville (VA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Vision

Life Insurance

Dental

ESOP (Employee Stock Ownership Plan)

7 Paid Holidays

Vacation Time

Sick Time Available

Free Resort Amenities & Discounts

Professional Development Assistance

Uniforms provided

Job summary

Massanutten Resort is seeking a Housekeeping Office Assistant to handle day-to-day administrative tasks for housekeeping operations and to deliver superior guest service. You will coordinate work assignments, manage labor allocations, and generate daily reports to keep operations running smoothly.

Ideal candidates are 18+, possess English/Spanish bilingual skills, proficient in Word and Excel, and excel at multitasking in a fast-paced environment while providing excellent customer service and

Qualifications

• Must be 18 years or older.
• Bilingual English/Spanish required.
• High school diploma or equivalent required.
• Computer literacy (Word and Excel) required.
• Excellent verbal and written communication skills required.
• Excellent customer service experience required.
• Strong phone etiquette required.
• Detail oriented with good organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage day-to-day administrative tasks for housekeeping operations.
• Coordinate work assignments for housekeepers and generate daily reports.
• Facilitate communication among guests, staff, management and departments.
• Collect employee keys and maintain related records.

Skills

Bilingual English/Spanish

Computer literacy

Verbal & written communication

Customer service

Phone etiquette

Multitasking

Detail oriented

Organizational skills

Safety awareness

Education

High school Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Housekeeping Office Assistant

Work Here, Play Here! 100% Employee owned! Bring your individual talents here and discover for yourself why a career with Massanutten Resort is the opportunity you’ve been looking for. Visit our website for more information.

Massanutten Resort

Job Summary

The Housekeeping Office Assistant manages the day-to-day administrative aspects of our housekeeping operations while providing exceptional customer service and facilitating communication among guests, staff, management, and other departments. Applicants must be at least 18 years old with reliable transportation, a positive attitude, and a strong desire to work as efficiently as possible. This role requires excellent communication skills and the ability to multitask in a fast-paced environment with little or no supervision. Core responsibilities include managing labor allocations, generating daily reports, coordinating work assignments for housekeepers, and collecting employee keys. Bilingual proficiency in English and Spanish as well as computer literacy are required, while previous office and customer service experience are preferred. Other duties as assigned by management.

Requirements

• Computer knowledge (Microsoft word and excel)


• Must have excellent verbal and written communication skills


• Must be 18 years or older


• Excellent customer service experience


• Excellent phone etiquette


• Detail Oriented and good organizational skills


• Ability to multitask in a fast-paced environment


• Performs all task in a safe and efficient manner


• Must be bilingual (English/Spanish)

Benefits

We value the hard work and dedication of our employees! That is why we offer comprehensive benefits as well as an excellent retirement plan!

• Full-time, year-round work (one location)


• Medical benefits, Vision, Life Insurance, Dental, ESOP (Employee Stock Ownership Plan)


• 7 Paid Holidays, Vacation Time, Sick Time Available


• Free Resort Amenities & Discounts (Including RCI Exchange Vacation Plan and Resort Lodging Usage)


• Professional Development Assistance


• Company provided uniforms

Job Type: Full-Time

Schedule

Days

• Four days a week | Weekends (rotation) | Holidays included

Hours

• 7:00 AM to 5:00 PM or until the work is completed

Compensation

• Pay: $14.00/Hour

Education

• High school Diploma or equivalent (required)

Applications will be accepted until Friday, September 4, 2026. For more information, contact José Antonio Martínez at 540.289.3143.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.