Call Center Agent

Potative; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Full-time employment

Professional training and development

Experience in client services

Job summary

Potative is seeking a Call Center Agent in Indianapolis, IN to be the first point of contact for customers across channels. You will address inquiries, provide product details, and help resolve issues while representing the company with professionalism.

This full-time, on-site role includes training and opportunities in client services, with a focus on delivering high-quality customer experiences.

Qualifications

• High school diploma or equivalent; additional education in communications or related fields is a plus.
• Excellent verbal and written communication skills in English.
• Proven customer service experience, preferably in a call center environment.
• Ability to remain calm and patient when dealing with difficult customers.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Handle incoming customer calls and respond to inquiries promptly and professionally.
• Provide detailed information about products, services, and policies to customers.
• Resolve customer complaints and issues efficiently to ensure customer satisfaction.
• Document customer interactions and maintain accurate records in the database.
• Collaborate with other departments to resolve complex issues and collaborate as needed.

Skills

Verbal communication

Written communication

Customer service

Calm under pressure

Attention to detail

Education

High school diploma or equivalent

Communications or related field (preferred)

Job description

Administrative and office support activities

Full Time

On-site

Without experience

Services

Call Center Agent

Published 21 of October

Position Overview

Potative are seeking a dedicated and customer-oriented Call Center Agent to join our dynamic team. The ideal candidate will be the first point of contact for our customers, providing exceptional service through various communication channels. As a Call Center Agent, you will play a pivotal role in representing our company and ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing accurate information about our products and services.

Responsibilities

• Handle incoming customer calls and respond to inquiries promptly and professionally.
• Provide detailed information about products, services, and policies to customers.
• Resolve customer complaints and issues efficiently to ensure customer satisfaction.
• Document customer interactions and maintain accurate records in the database.
• Collaborate with other departments to resolve complex issues and collaborate as needed.

Minimum requirements

Qualifications

• High school diploma or equivalent; additional education in communications or related fields is a plus.
• Excellent verbal and written communication skills in English.
• Proven customer service experience, preferably in a call center environment.
• Ability to remain calm and patient when dealing with difficult customers.
• Strong problem-solving skills and attention to detail.

What We Offer

• Competitive compensation.
• Full-time employment.
• Professional training and development.
• Opportunity to gain experience in communications and client services.