Call Center Agent

TTEC Holdings, Inc.; Denver (CO); On-site; USD 35,000 - 52,000; Full time

Job summary

Apply-USA is seeking a Call Center Agent in Denver to join our customer service team. You will handle inquiries, resolve issues, and maintain customer records with accuracy.

Ideal candidate has 4+ years in a call center role, familiarity with ticketing systems, and strong verbal and written communication. You will work collaboratively yet manage time efficiently in a fast-paced environment.

Qualifications

• 4+ years of experience in a Call Center Agent role or similar.
• Working knowledge of ticketing systems, conflict resolution, and active listening.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage time effectively.

Responsibilities

• Collaborating with colleagues across the Customer Service team to meet shared goals.
• Maintaining accurate records and documentation as required.
• Carrying out day-to-day responsibilities associated with the Call Center Agent role.

Skills

Active Listening

Conflict Resolution

Communication

Tools

Ticketing Systems

Job description

Here’s what we're looking for in our next Call Center Agent:

• 4+ years of experience in a Call Center Agent role or similar.
• Working knowledge of Ticketing Systems, Conflict Resolution, Active Listening.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage time effectively.

Here’s what a typical day in this Call Center Agent role looks like:

• Collaborating with colleagues across the Customer Service team to meet shared goals.
• Maintaining accurate records and documentation as required.
• Carrying out day-to-day responsibilities associated with the Call Center Agent role.