Call Center Agent

TTEC Holdings, Inc.; Phoenix (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Apply-USA is seeking a Call Center Agent in Phoenix, AZ to join a team-focused environment where training is provided and growth opportunities exist. You will handle customer interactions, follow policies, and document issues and progress clearly.

Ideal candidates possess strong written and verbal communication skills and can work well both with teammates and independently in a dynamic call center setting.

Qualifications

• : No prior experience required; training provided.
• Working knowledge of Active Listening, Conflict Resolution, Ticketing Systems.
• Able to work in a team or independently.
• Strong communication skills, both written and verbal.

Responsibilities

• Following all relevant company policies and procedures.
• Reporting progress and any issues to your direct supervisor.
• Maintaining accurate records and documentation as required.

Skills

Active Listening

Conflict Resolution

Verbal Communication

Written Communication

Teamwork

Independent Work

Tools

Ticketing Systems

Job description

Here's what we're looking for in our next Call Center Agent:

• No prior experience required — training will be provided.
• Working knowledge of Active Listening, Conflict Resolution, Ticketing Systems.
• Comfortable working as part of a team as well as independently.
• Strong communication skills, both written and verbal.

Here's what a typical day in this Call Center Agent role looks like:

• Following all relevant company policies and procedures.
• Reporting progress and any issues to your direct supervisor.
• Maintaining accurate records and documentation as required.