Customer Service Representative

Alorica Canada; United States; Remoto; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

Apply-USA is looking for a Customer Service Representative to join our team. The role involves handling day-to-day customer support tasks, communicating clearly, and reporting progress to your supervisor.

You should be comfortable working in a team as well as independently and have strong written and verbal communication skills. This position emphasizes customer satisfaction and collaborative problem solving.

Competenze

• 2+ years of experience in a Customer Service Representative role or similar.
• Working knowledge of Active Listening, Conflict Resolution, Ticketing Systems.
• Team-oriented but capable of working independently.

Mansioni

• Reporting progress and any issues to your direct supervisor.
• Contributing to a positive and productive team environment.
• Carrying out day-to-day responsibilities associated with the Customer Service Representative role.

Conoscenze

Active Listening

Conflict Resolution

Ticketing Systems

Communication Skills

Descrizione del lavoro

Here’s what we’re looking for in our next Customer Service Representative:

• 2+ years of experience in a Customer Service Representative role or similar.
• Working knowledge of Active Listening, Conflict Resolution, Ticketing Systems.
• Comfortable working as part of a team as well as independently.
• Strong communication skills, both written and verbal.

Here’s what a typical day in this Customer Service Representative role looks like:

• Reporting progress and any issues to your direct supervisor.
• Contributing to a positive and productive team environment.
• Carrying out day-to-day responsibilities associated with the Customer Service Representative role.