California Field Services Supervisor - Uptime & Compliance

Jobicy; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Verra Mobility is seeking a Field Service Supervisor for California to lead and support a team of direct Field Service Technicians and partners. You will ensure high system uptime, SLA adherence, and prevailing wage compliance across the state, while partnering with operations, PM, and vendors.

The role emphasizes safety, cost control, and continuous improvement in field operations. Strong leadership, data analysis, and communication are essential for success.

Qualifications

• HIgh School Diplomat.
• 3+ years of experience in field services, operations, or technical support environments.
• 1+ year of experience supervising field employees or contractors.
• Working knowledge of California prevailing wage laws and compliance requirements.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to analyze operational data and make informed decisions.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise and support Field Service Technicians, ensuring adherence to safety, quality, and performance standards.
• Ensure compliance with California prevailing wage requirements, including proper labor classifications, accurate timekeeping, and complete documentation.
• Plan and assign daily work to meet service level agreements (SLAs), system uptime targets, and customer requirements.
• Monitor technician performance using established KPIs and provide coaching and corrective action as needed.
• Serve as the primary escalation point for field service issues, including system outages, safety concerns, and customer inquiries.
• Coordinate work with approved third-party vendors while ensuring compliance with contractual and labor requirements.
• Review work orders and service documentation to ensure accuracy, completeness, and timeliness.
• Support labor planning, forecasting, and cost-control activities.
• Participate in audits related to prevailing wage, safety, and service compliance.
• Drive continuous improvement initiatives focused on operational efficiency, technician utilization, and service quality.

Skills

HIgh School Diplomat

Field services experience

Supervisory experience

Labor wage compliance

Time management

Data analysis

Verbal & written communication

Decision making

Education

BS/BA degree

Job description

Verra Mobility is seeking a Field Service Supervisor for California to lead and support a team of direct Field Service Technicians and partners. You will ensure high system uptime, SLA adherence, and prevailing wage compliance across the state, while partnering with operations, PM, and vendors.

The role emphasizes safety, cost control, and continuous improvement in field operations. Strong leadership, data analysis, and communication are essential for success.