California Field Service Lead - Uptime & Compliance

Verra Mobility; California (MO); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Verra Mobility is seeking a Field Service Supervisor to lead a team of technicians in California, ensuring compliance with service level agreements and state wage requirements. This role involves supervising field service operations, monitoring performance, and managing relationships with third-party vendors.

Ideal candidates will have 3+ years of field services experience and a strong understanding of California labor laws. Verra Mobility values high performance and ethical behavior, fostering a collaborative work environment.

Qualifications

• 3+ years of experience in field services, operations, or technical support environments.
• 1+ year of experience supervising field employees or contractors.
• Working knowledge of California prevailing wage laws and compliance requirements.

Responsibilities

• Supervise and support Field Service Technicians.
• Ensure compliance with California prevailing wage requirements.
• Plan and assign daily work to meet SLAs and customer requirements.
• Monitor technician performance using established KPIs.
• Serve as the primary escalation point for field service issues.
• Coordinate work with approved third-party vendors.
• Review work orders and service documentation for accuracy.
• Support labor planning, forecasting, and cost-control activities.
• Participate in audits related to prevailing wage and safety compliance.
• Drive continuous improvement initiatives.

Skills

Organizational skills

Time-management skills

Verbal communication

Written communication

Operational data analysis

Education

High School Diploma

BS/BA degree (preferred)

Job description

Verra Mobility is seeking a Field Service Supervisor to lead a team of technicians in California, ensuring compliance with service level agreements and state wage requirements. This role involves supervising field service operations, monitoring performance, and managing relationships with third-party vendors.

Ideal candidates will have 3+ years of field services experience and a strong understanding of California labor laws. Verra Mobility values high performance and ethical behavior, fostering a collaborative work environment.