Calibration & Customer Service Coordinator

Burkert New Zealand Ltd.; Huntersville (NC); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Burkert USA Corp is seeking a dedicated service coordinator in Huntersville, NC to manage end-to-end customer service from first contact through delivery and beyond. You will triage inquiries, coordinate quotes with Inside Sales, and keep customers informed about calibration progress.

The role requires 2–5 years in customer service or operations, strong communication, and the ability to manage multiple jobs, with SAP experience preferred.

Qualifications

• 2–5 years' experience in customer service, service coordination, or operations.
• Strong written and verbal communication skills.
• Ability to manage multiple open jobs and prioritize.
• Proficient in Windows and Microsoft Office.
• Experience with SAP is preferred.
• Self-directed and collaborative team player.
• High energy and detail oriented.

Responsibilities

• Manage US service email and inbox triage and routing.
• Act as single point of contact from first contact through delivery.
• Provide proactive status updates during the calibration process.
• Coordinate with inside sales on formal quote issuance.
• Attend shop floor to monitor active job status.
• Prepare units for production and create manual repair orders.
• Coordinate inbound parts and shipments with factories overseas.
• Report on calibration throughput and bottlenecks; escalate delays.

Skills

Customer ownership

Proactive mindset

Team player

Clear communication

Multitasking

Windows & MS Office

SAP experience (preferred)

Tools

SAP

Job description

Burkert USA Corp is seeking a dedicated service coordinator in Huntersville, NC to manage end-to-end customer service from first contact through delivery and beyond. You will triage inquiries, coordinate quotes with Inside Sales, and keep customers informed about calibration progress.

The role requires 2–5 years in customer service or operations, strong communication, and the ability to manage multiple jobs, with SAP experience preferred.