Service Coordinator - End-to-End Customer Support & Ops

West Coast Burkert Contromatic Corp.; Huntersville (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Burkert USA Corp is seeking a detail-oriented Service Coordinator for US operations. You will manage the service inbox, serve as the single contact for customers from initial contact through delivery, and coordinate with inside sales on quotes and scheduling of calibration jobs.

You will provide proactive updates, handle PO changes, prepare units for production, and maintain accurate service documentation while helping improve throughput and resolve bottlenecks.

Qualifications

• 2–5 years' experience in customer service, service coordination, or operations.
• Proficient in Windows and Microsoft Office.
• Experience using SAP preferred.
• Strong written and verbal communication.
• Able to manage multiple open jobs and prioritize.

Responsibilities

• Manage the US Service email and inbox by triage, responding and routing requests
• Act as single point of contact for each customer from first contact thru delivery
• Send proactive service reminders
• Keep customers informed of all aspects of the service order
• Quote training, field service, and other Burkert services using a standard rate card and quote template
• Coordinate with inside sales on formal quote issuance
• Manage timing and progress of active calibration jobs
• Provide proactive status updates to customers throughout the calibration process
• Flag and process purchase order increases during calibration (repairs, upsells)
• Attend shop floor regularly to maintain visibility of active job status
• Unbox returned devices and receive in each serial number
• Prepare units for production, create manual repair orders for discontinued devices
• Coordinate inbound parts and shipments with factories overseas
• Box completed devices and close RMA's
• Follow up with Inside Sales to confirm delivery notes are printed
• Follow up with outbound team to confirm shipments are cleared
• Maintain accurate service documentation throughout each job
• Report on calibration throughput, open jobs, and bottlenecks
• Escalate delays proactively – both internally and to the customer
• Other duties and responsibilities as assigned or required

Skills

Customer service

Coordination

Communication

Time management

Microsoft Office

Windows

SAP

Teamwork

Proactiveness

Tools

SAP

Microsoft Office

Job description

Burkert USA Corp is seeking a detail-oriented Service Coordinator for US operations. You will manage the service inbox, serve as the single contact for customers from initial contact through delivery, and coordinate with inside sales on quotes and scheduling of calibration jobs.

You will provide proactive updates, handle PO changes, prepare units for production, and maintain accurate service documentation while helping improve throughput and resolve bottlenecks.