Service Coordinator - Customer Success & Calibration Ops

Bürkert Werke; Huntersville (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Bürkert USA Corp is seeking a detail-oriented Service Coordinator to own the end-to-end customer journey from initial contact to delivery. You will manage calibration jobs, collaborate with Inside Sales for quotes, and keep customers informed throughout the service process.

This role requires proactive communication, multitasking across multiple live jobs, time management, and a strong teamwork mindset to ensure on-time, accurate service delivery. SAP experience is a plus.

Qualifications

• Strong end-to-end customer ownership mindset.
• Able to work proactively.
• Team-oriented with the ability to work independently.
• Clear written and verbal communication skills.
• Ability to manage multiple open jobs simultaneously and prioritize.
• 2-5 years in customer service, service coordination, or operations.
• Proficient in Windows and Microsoft Office.
• Experience using SAP preferred.
• Quick learner, receptive to coaching, and collaborative.
• Excellent time management and attention to detail; strong follow-up.

Responsibilities

• Manage US Service email and inbox by triage, responding and routing requests.
• Act as single point of contact for each customer from first contact thru delivery.
• Send proactive service reminders.
• Keep customers informed of all aspects of the service order.
• Quote training, field service, and other Burkert services using a standard rate card and quote template.
• Coordinate with inside sales on formal quote issuance.
• Manage timing and progress of active calibration jobs.
• Provide proactive status updates to customers throughout the calibration process.
• Flag and process purchase order increases during calibration (repairs, upsells).
• Attend shop floor regularly to maintain visibility of active job status.
• Unbox returned devices and receive in each serial number.
• Prepare units for production, create manual repair orders for discontinued devices.
• Coordinate inbound parts and shipments with factories overseas.
• Box completed devices and close RMA's.
• Follow up with Inside Sales to confirm delivery notes are printed.
• Follow up with outbound team to confirm shipments are cleared.
• Maintain accurate service documentation throughout each job.
• Report on calibration throughput, open jobs, and bottlenecks.
• Escalate delays proactively – both internally and to the customer.
• Other duties and responsibilities as assigned or required.

Skills

Customer ownership mindset

Proactive work style

Team oriented / self-directed

Written and verbal communication

Multitasking & prioritization

Time management

Attention to detail

Follow-up skills

High energy & initiative

Tools

Windows

Microsoft Office

SAP

Job description

Bürkert USA Corp is seeking a detail-oriented Service Coordinator to own the end-to-end customer journey from initial contact to delivery. You will manage calibration jobs, collaborate with Inside Sales for quotes, and keep customers informed throughout the service process.

This role requires proactive communication, multitasking across multiple live jobs, time management, and a strong teamwork mindset to ensure on-time, accurate service delivery. SAP experience is a plus.