Field Service and Calibration Technican

Bürkert Group; Huntersville (NC); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Burkert USA Corp seeks an experienced Field Service Engineer to install, commission, and calibrate valves and instrumentation at pharmaceutical, biotech, and industrial sites. You will perform startup checks, document results, and ensure customer sign-off in compliance with GMP/ASME BPE where applicable.

The role requires 5+ years in field service, strong troubleshooting skills, and the ability to travel up to 60% across the United States, with a base in the Charlotte office for internal service

Qualifications

• 5+ years in field service, instrumentation service, or hands-on maintenance/engineering in process industries.
• Experience with on-site installation, commissioning, and repair of valves, instrumentation, or automation equipment.
• Strong fault-finding and troubleshooting on electro-pneumatic systems, sensors, and control loops.
• Excellent written and verbal communication with QA/Validation teams.

Responsibilities

• Install and commission Bürkert valves, actuators, manifolds, instrumentation, and control systems at pharma, biotech, food & beverage, and industrial sites.
• Perform startup checks, loop checks, system verification, and functional testing per procedures and standards.
• Configure, calibrate, and parameterize devices to customer specs on-site with verification against references.
• Document commissioning activities and provide handover, test records, and customer sign-off.
• Travel to customer sites nationwide up to 60% and collaborate with service management.

Skills

Field service

Troubleshooting

Customer-facing communication

Documentation

Job description

Where would you like to shape the success of your future career: Working with a worldwide leading manufacturer of process measuring and control technology? In a family owned company that values its more than 3,700 employees as individuals in more than 30 countries? On a team that breaks new ground with courage and passion? If you answer „Yes“ three times? Then it is time for us to make your acquaintance:

RESPONSIBILITIES

• Install and commission Bürkert valves, process actuators, manifolds, instrumentation, and control systems at pharmaceutical, biotech, food & beverage, and industrial sites.
• Perform startup checks, loop checks, system verification, and functional testing according to Bürkert procedures, customer requirements, and relevant industry standards (e.g., GMP, ASME BPE where applicable).
• Configure, parameterize, and calibrate devices (flow, pressure, level, temperature, mass flow controllers) to customer specifications on-site, including basic field adjustments and verification against reference standards.
• Document all commissioning activities and provide clear handover, test records, and customer sign-off.
• Field calibration, diagnostics & repair
• Perform routine and corrective on-site calibration of valves, sensors, transmitters, and instrumentation used in fluid control and process automation.
• Diagnose and resolve technical issues in control valves, positioners, manifolds, and sensor systems, including pneumatic and electrical troubleshooting.
• Execute component-level repair and replacement (actuators, coils, electronics, seals) following Bürkert and customer quality procedures.
• Identify root cause of failures and propose corrective and preventive actions, including recommendations on maintenance intervals, spares, and design improvements.
• Interface with calibration houses and customer QA/Validation teams as needed to ensure traceability and compliance.
• Customer interaction, technical consulting & service business development
• Act as the technical face of Bürkert at customer sites, maintaining a professional, clear, and solution-focused presence in all interactions.
• Brief customers on work performed, findings, calibration results, and recommended follow-up actions, including upgrade or retrofit opportunities.
• Identify and help develop service business opportunities such as preventive maintenance programs, calibration contracts, valve audits, and modernization projects, leveraging your industry relationships and experience.
• Collaborate with sales and service management to help develop the regional service offering and support proposals and scopes of work based on field insights.
• Internal service work & service program development (Charlotte office)
• Perform bench repair, calibration, and functional testing of Bürkert equipment in the Charlotte service office, including incoming inspection and RMA processing.
• Help define service processes, documentation templates, and tools for the new service organization (work instructions, report formats, calibration workflows, spare parts lists).
• Provide feedback on service KPIs, recurring issues, and continuous improvement opportunities to the Service Manager.
• Support internal training, knowledge sharing, and mentoring of additional technicians as the team grows.
• Reporting, documentation & tools
• Complete detailed field service and calibration reports for every job and submit within agreed timeframes.
• Maintain accurate records of instruments, references, and calibration results in the chosen service and calibration tools.
• Manage your own tools, test equipment, and spare parts inventory, ensuring readiness and valid calibration status of your reference devices.
• Travel to customer sites nationwide as required, including short-notice callouts for priority pharmaceutical and industrial accounts.
• Coordinate scheduling with the service coordinator to minimize customer downtime and align with production windows.
• Typical travel expectation: up to 60%, with the remainder spent in the Charlotte office on internal service work, repair activity, and service program development.

REQUIREMENTS

• 5+ years of experience in field service, instrumentation service, or a hands-on maintenance/engineering role in process industries (pharma, biotech, chemical, food & beverage, or similar).
• Proven experience with on-site installation, commissioning, and repair of industrial valves, instrumentation, or automation equipment.
• Strong fault-finding and troubleshooting skills on electro-pneumatic systems, sensors, and control loops; able to work independently under pressure in a production environment.
• Experience performing and documenting field calibrations (e.g., pressure, flow, temperature, level) using reference standards or portable calibrators.
• Excellent customer-facing communication skills, both written and verbal, with presenting findings to engineering, maintenance, and QA/Validation teams.
• Strong documentation skills, including clear technical field reports and calibration records.
• Valid driver's license and willingness to travel regularly in North Carolina and across the United States.
• Ability to work from the Charlotte office when not traveling and actively participate in building the service organization.

BURKERT CULTURE

• Burkert USA Corp is a manufacturing and sales organization, that is family owned and was established in the US in 1984. Burkert employees enjoy an inclusive environment that's open to ideas and innovation for a growing company with opportunities for development. Work life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.