Service Coordinator - Customer Success & Calibration Ops

Bürkert Group; Huntersville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Bürkert Group in Huntersville, NC seeks a Service Coordinator to manage the US service mailbox, be the single point of contact for customers from first contact to delivery, and coordinate calibration and repairs. You will issue quotes, provide proactive status updates, and ensure accurate service documentation.

The role requires 2–5 years in customer service or operations, proficiency with Windows/Microsoft Office, and familiarity with SAP.

Qualifications

• 2-5 years of experience in customer service, service coordination, or operations.
• Proficient in Windows and Microsoft Office.
• Experience using SAP preferred.
• Strong end-to-end customer ownership mindset.
• Excellent written and verbal communication.
• Ability to manage multiple open jobs and prioritize.
• High energy, initiative-taking and goal oriented.
• Curious and quick to learn; receptive to coaching.

Responsibilities

• Manage the US Service email and inbox by triage, responding and routing requests.
• Act as single point of contact for each customer from first contact thru delivery.
• Send proactive service reminders.
• Keep customers informed of all aspects of the service order.
• Quote training, field service, and other Burkert services using a standard rate card and quote template.
• Coordinate with inside sales on formal quote issuance.
• Manage timing and progress of active calibration jobs.
• Provide proactive status updates to customers throughout the calibration process.
• Flag and process purchase order increases during calibration (repairs, upsells).
• Attend shop floor regularly to maintain visibility of active job status.
• Unbox returned devices and receive in each serial number.
• Prepare units for production, create manual repair orders for discontinued devices.
• Coordinate inbound parts and shipments with factories overseas.
• Box completed devices and close RMA’s.
• Follow up with Inside Sales to confirm delivery notes are printed.
• Follow up with outbound team to confirm shipments are cleared.
• Maintain accurate service documentation throughout each job.
• Report on calibration throughput, open jobs, and bottlenecks.
• Escalate delays proactively – both internally and to the customer.

Skills

Customer ownership

Proactive work

Team & self-directed

Communication skills

Multitasking

Windows & Office

SAP experience

Quick learner

Time management

Attention to detail

Tools

SAP

Job description

Bürkert Group in Huntersville, NC seeks a Service Coordinator to manage the US service mailbox, be the single point of contact for customers from first contact to delivery, and coordinate calibration and repairs. You will issue quotes, provide proactive status updates, and ensure accurate service documentation.

The role requires 2–5 years in customer service or operations, proficiency with Windows/Microsoft Office, and familiarity with SAP.