End-to-End Service Coordinator

Christian Bürkert GmbH; Huntersville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Burkert USA Corp in Huntersville, NC is seeking a Service Coordinator to own the customer journey from first contact to delivery, ensuring clear communication and proactive updates. You will triage service emails, coordinate with Inside Sales, manage calibration progress, and prepare units for production while maintaining accurate documentation.

The role requires 2–5 years in customer service or operations, proficiency in Microsoft Office, and familiarity with SAP; a team-oriented, proactive

Qualifications

• 2–5 years' experience in customer service, service coordination, or operations.
• Proficient in Windows and Microsoft Office.
• Strong written and verbal communication skills.

Responsibilities

• Manage the US Service email and inbox by triage, responding and routing requests
• Act as single point of contact for each customer from first contact thru delivery
• Send proactive service reminders
• Keep customers informed of all aspects of the service order
• Quote training, field service, and other Burkert services using a standard rate card and quote template
• Coordinate with inside sales on formal quote issuance
• Manage timing and progress of active calibration jobs
• Provide proactive status updates to customers throughout the calibration process
• Flag and process purchase order increases during calibration (repairs, upsells)
• Attend shop floor regularly to maintain visibility of active job status
• Unbox returned devices and receive in each serial number
• Prepare units for production, create manual repair orders for discontinued devices
• Coordinate inbound parts and shipments with factories overseas
• Box completed devices and close RMA's
• Follow up with Inside Sales to confirm delivery notes are printed
• Follow up with outbound team to confirm shipments are cleared
• Maintain accurate service documentation throughout each job
• Report on calibration throughput, open jobs, and bottlenecks
• Escalate delays proactively – both internally and to the customer
• Other duties and responsibilities as assigned or required

Skills

Customer service mindset

Coordination skills

Multi-tasking

Written and verbal communication

SAP experience

Tools

SAP

Job description

Burkert USA Corp in Huntersville, NC is seeking a Service Coordinator to own the customer journey from first contact to delivery, ensuring clear communication and proactive updates. You will triage service emails, coordinate with Inside Sales, manage calibration progress, and prepare units for production while maintaining accurate documentation.

The role requires 2–5 years in customer service or operations, proficiency in Microsoft Office, and familiarity with SAP; a team-oriented, proactive