Service Coordinator

West Coast Burkert Contromatic Corp.; Huntersville (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Burkert USA Corp is seeking a detail-oriented Service Coordinator for US operations. You will manage the service inbox, serve as the single contact for customers from initial contact through delivery, and coordinate with inside sales on quotes and scheduling of calibration jobs.

You will provide proactive updates, handle PO changes, prepare units for production, and maintain accurate service documentation while helping improve throughput and resolve bottlenecks.

Qualifications

• 2–5 years' experience in customer service, service coordination, or operations.
• Proficient in Windows and Microsoft Office.
• Experience using SAP preferred.
• Strong written and verbal communication.
• Able to manage multiple open jobs and prioritize.

Responsibilities

• Manage the US Service email and inbox by triage, responding and routing requests
• Act as single point of contact for each customer from first contact thru delivery
• Send proactive service reminders
• Keep customers informed of all aspects of the service order
• Quote training, field service, and other Burkert services using a standard rate card and quote template
• Coordinate with inside sales on formal quote issuance
• Manage timing and progress of active calibration jobs
• Provide proactive status updates to customers throughout the calibration process
• Flag and process purchase order increases during calibration (repairs, upsells)
• Attend shop floor regularly to maintain visibility of active job status
• Unbox returned devices and receive in each serial number
• Prepare units for production, create manual repair orders for discontinued devices
• Coordinate inbound parts and shipments with factories overseas
• Box completed devices and close RMA's
• Follow up with Inside Sales to confirm delivery notes are printed
• Follow up with outbound team to confirm shipments are cleared
• Maintain accurate service documentation throughout each job
• Report on calibration throughput, open jobs, and bottlenecks
• Escalate delays proactively – both internally and to the customer
• Other duties and responsibilities as assigned or required

Skills

Customer service

Coordination

Communication

Time management

Microsoft Office

Windows

SAP

Teamwork

Proactiveness

Tools

SAP

Microsoft Office

Job description

Where would you like to shape the success of your future career: Working with a worldwide leading manufacturer of process measuring and control technology? In a family owned company that values its more than 3,700 employees as individuals in more than 30 countries? On a team that breaks new ground with courage and passion? If you answer „Yes“ three times? Then it is time for us to make your acquaintance:

RESPONSIBILITIES:

• Manage the US Service email and inbox by triage, responding and routing requests
• Act as single point of contact for each customer from first contact thru delivery
• Send proactive service reminders
• Keep customers informed of all aspects of the service order
• Quote training, field service, and other Burkert services using a standard rate card and quote template
• Coordinate with inside sales on formal quote issuance
• Manage timing and progress of active calibration jobs
• Provide proactive status updates to customers throughout the calibration process
• Flag and process purchase order increases during calibration (repairs, upsells)
• Attend shop floor regularly to maintain visibility of active job status
• Unbox returned devices and receive in each serial number
• Prepare units for production, create manual repair orders for discontinued devices
• Coordinate inbound parts and shipments with factories overseas
• Box completed devices and close RMA's
• Follow up with Inside Sales to confirm delivery notes are printed
• Follow up with outbound team to confirm shipments are cleared
• Maintain accurate service documentation throughout each job
• Report on calibration throughput, open jobs, and bottlenecks
• Escalate delays proactively – both internally and to the customer
• Other duties and responsibilities as assigned or required

REQUIREMENTS:

• Strong end-to-end customer ownership mindset
• Ability to work proactively
• Ability to work with a team and self-directed
• Ability to have clear written and verbal communication skills
• Able to manage multiple open jobs simultaneously and prioritize effectively
• 2-5 years' experience in customer service, service coordination, or operations
• Proficient in Windows and Microsoft Office
• Experience using SAP preferred
• Quick learner, receptive to coaching, and collaborative.
• Exceptional time management, attention to detail, and follow-up skills
• High energy, quality minded, initiative-taking, and goal oriented

BURKERT CULTURE:

• Burkert USA Corp is a manufacturing and sales organization, that is family owned and was established in the US in 1984. Burkert employees enjoy an inclusive environment that's open to ideas and innovation for a growing company with opportunities for development. Work life balance is considered a priority with a comprehensive benefits package in place to support your personal and professional life.